USA Retail Customer Service Advisor Durban

Huntswood is actively recruiting for a USA Retail Customer Service Advisor position in Durban. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.

• Experience Level: 1 - 3 years • Educational Background: Others or equivalent • Industry Focus: Customer / Care • Location Preference: in Durban

The USA Retail Customer Service Advisor position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.

This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this USA Retail Customer Service Advisor position, ensure your CV highlights: • Relevant experience matching the 1 - 3 years requirement • Educational qualifications in line with Others • Specific achievements in the Customer / Care field • Any certifications or specialized training

The Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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Salary: Market Related Job Type: Permanent Sectors: Medical Health Fitness & Beauty Reference: 204681 Job Type: Permanent Sectors: Medical Health Fitness & Beauty Reference: 204681 Sectors: Medical Health Fitness & Beauty Reference: 204681 Reference: 204681

Employer: Huntswood

Be the Voice That Delivers Exceptional Customer Experiences !!!Turn frustrating moments into positive experiences. Join a team where every interaction is an opportunity to make customers feel heard, supported, and valued. What you’ll be doing:Assisting customers who need help with their online orders and general inquiries. (Retail)Handling a wide range of calls everything from placing, tracking orders to processing returns or cancellations, checking delivery status to handling issues like delays, defects, or damaged items. There are no follow-ups, so it’s all about resolving the issue during the callNavigate multiple systems to research order details, resolve issues, and provide accurate, up-to-date information. Communicate policies, delays, or product issues with professionalism and care even when delivering difficult news. Stay focused and positive while handling back-to-back calls, maintaining accuracy and strong documentation throughout . Participate in regular coaching sessions and apply feedback to improve customer service skills What we’re looking for:Someone who brings empathy, confidence, and flexibility to their work, and is motivated to create a smooth, supportive experience for every customer. Minimum of One-year international customer service experience on an Omni channel campaign dealing with end-to-end queries. USA or Australian campaign experience is advantageousAbility to navigate approximately 15-20 systems/toolsWork Times:US hours (must be flexible to work rotational shifts aligned to US time zones)Why you will love working with us!At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it. Enjoy benefits that truly matters:Performance based incentivesTenure recognition bonusesContinuous service rewardsAttendance based perksBreakfast every MondayDignity packsGrowth and career development programmesA collaborative, positive, people centric culture. Core BehavioursAt Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients. The job holder should be able to demonstrate the following behaviours that bring our values to life:Deliver WOW!Own it — take personal responsibility for getting things done, find a way. Deliver Unbelievable Service - Create “WoW” moments for your customers every time. Servant LeadershipEnable and empower all employees. Our people are at the heart of our success. Do the right thingBe EmpatheticBe respectful to everyone, alwaysAct with integrity, even when no one is looking. Winning MindsetBring your A‑game every day. Passion is contagious- work everyday like it is your first day on the job. Strive for GreaterStay dedicated to continuous improvement. Challenge the status quo and bring forward your best ideas.“It’s not just about what we do, but how we do it — our behaviours are what make us special.”