REF20982 Agent: Call Center | Europcar, Bruma, Zulberg Johannesburg

Motus Corporation is actively recruiting for a REF20982 Agent: Call Center | Europcar, Bruma, Zulberg position in Johannesburg. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.

• Experience Level: 2 years • Educational Background: Matric or equivalent • Industry Focus: Customer / Care • Location Preference: in Johannesburg

The REF20982 Agent: Call Center | Europcar, Bruma, Zulberg position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.

This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this REF20982 Agent: Call Center | Europcar, Bruma, Zulberg position, ensure your CV highlights: • Relevant experience matching the 2 years requirement • Educational qualifications in line with Matric • Specific achievements in the Customer / Care field • Any certifications or specialized training

The Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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Salary: Market Related Job Type: Permanent Sectors: Sales Automotive Reference: 203474 Job Type: Permanent Sectors: Sales Automotive Reference: 203474 Sectors: Sales Automotive Reference: 203474 Reference: 203474

Employer: Motus Corporation

Job Title: Agent: Call Center

Company: Europcar

Location: Bruma, Johannesburg

Job Type: Full-time

To identify the needs of customers, match customer needs with our service offering, drive the business for growth, retention and scale of new and existing customers through customer satisfaction.  These results would be achieved through lead conversion and building relationships with internal and external customers.

Important to note: successful candidate will need to be willing to work weekends and/or overtime from time to time if required to do so.

Minimum Experience 2 years Customer Service/Call Centre Experience 

Minimum Qualification Grade 12  

Minimum Requirements Driver’s LicenseOwn TransportComputer Literate  

Job Output Demonstrate a high level of customer service at all times. Capture and update customer information accurately on booking and CRM systemsProcess domestic and international car rental quotations and reservations. Resolve customer queries and complaints efficiently, professionally, and within SLAEnsure all reporting data aligns with system records and quality standardsDemonstrate accurate and current knowledge of products, services, promotions, terms and conditions, processes, rental policies and other general knowledge necessary to perform duties. Maximize opportunities to sell rental products and services and use up-selling techniques to promote sales and achievement of departmental targets and goals. General information distribution and after sales service. Conflict resolutionRecord keepingLiaise with internal departments

Excellent communication skillsAble to effectively do a needs analysis with customers. Listening skillsCustomer Service skillsSelling skillsDiscipline, compliant to rules and procedures. Adaptable: fast learner and shows positive response to change. Attention to detail, accurate. PersuasionRapport-building skillsTime managementAble to display patience and tolerance

Customer centricConsistent, particularly in the application of skills, knowledge, attitude & talents. Target orientatedPatientTeam playerObservantResilient: must be able to work under constant measurement and pressure. PositiveIntegritySelf-motivatedSelf-confident