BRIEF DESCRIPTION:-
The Regional Operations Manager is responsible for leading and managing regional operations to ensure safe, efficient, cost-effective, and customer-focused performance. The role involves strategic leadership, team and people management, ensuring compliance with health and safety standards, and overseeing operations, financial management, and industrial relations to drive continuous improvement and operational excellence. Key requirements include a relevant engineering or operations management degree, extensive senior management experience, and expertise in manufacturing tools like Lean and Six Sigma.
Job Title: Regional Operations Manager Company: CHEP
Job Description
Primary Duties May Encompass
Guaranteeing that all regional operational activities conform to health, safety, and quality regulations, as well as to established operational protocols, thereby ensuring regulatory compliance and risk reduction. Enhancing customer satisfaction by ensuring plants consistently adhere to service and quality standards, fostering a culture of operational excellence and ongoing improvement. Providing leadership and oversight to ensure plants have the necessary resources and focus to consistently meet KPIs, thereby achieving customer satisfaction and operational goals. Continuously enhancing operational performance in key areas such as health and safety, cost management, product quality, customer satisfaction, and sustainability. Monitoring regional cost trends, identifying cost-saving opportunities, and ensuring financial performance aligns with budget targets. Leading and implementing cost-saving initiatives by recommending, analyzing, and executing efficiency improvements across the region. Contributing to the development and execution of the regional supply chain strategy, working closely with cross-functional teams to drive operational consistency and improvement. Leading and mentoring plant management teams to ensure alignment with strategic goals, fostering a collaborative work environment, and supporting professional development.
Position Purpose
Lead and manage regional operations to deliver safe, efficient, cost-effective, and customer-focused performance. Drive operational excellence across multiple plants, develop high-performing teams, and ensure the achievement of business, financial, and strategic objectives.
Key Accountabilities
Strategic Leadership
Develop and execute regional operational strategies aligned with business objectives. Contribute to the development of supply chain and operational strategies. Drive continuous improvement, productivity, and operational excellence initiatives.
Team and People Leadership
Lead, coach, and develop Regional Operations and Plant Leadership teams to build a high-performance culture. Create an environment of accountability, engagement, collaboration, and continuous learning. Develop talent pipelines, succession plans, and workforce capabilities to meet current and future business needs. Drive performance management processes that enable clear objectives, regular feedback, and high levels of employee performance. Lead employee and industrial relations activities, maintaining constructive relationships with employees, unions, and employee representatives. Build empowered frontline teams with clear ownership for safety, quality, service, cost, and operational performance.
Safety, Risk & Compliance
Champion a Zero Harm culture and ensure compliance with health and safety standards. Fulfill legal health and safety responsibilities, including statutory accountability. Ensure compliance with all company policies, labour legislation, and regulatory requirements. Maintain effective risk, security, and asset management controls.
Operations Management
Lead the performance of multiple plants and service centres within the region. Focus on productivity improvements through engineering and maintenance best practices. Ensure the efficient management of plant operations, maintenance, quality, and engineering. Ensure customer requirements are consistently met through reliable operational performance. Lead the implementation of operational excellence best practices through effective change management.
Financial & Resource Management
Develop and manage the regional operating budget. Control operational costs and manage budget variances. Ensure optimal availability and utilization of hire equipment, raw materials, and assets. Evaluate and manage capital investment projects to support future growth and efficiency.
Industrial Relations
Maintain constructive relationships with employees, trade unions, and employee representatives. Lead labour negotiations and manage industrial relations matters. Ensure discipline, grievance, and employee relations processes are fairly and consistently applied.
Supplier & Stakeholder Management
Develop and maintain effective supplier relationships. Ensure procurement practices support operational requirements and best practice standards. Engage effectively with internal and external stakeholders to achieve business objectives.
Customer Service Excellence
Ensure operational performance consistently meets customer expectations. Drive improvements in service, quality, and responsiveness. Support the development of solutions that enhance customer satisfaction and operational performance.
Asset & Infrastructure Management
Ensure effective maintenance and utilization of plant equipment and facilities. Identify and support new facility and property development opportunities. Protect and optimize company assets across the region.
Key Requirements
BSc/B Tech Engineering Production / Operations Management/Supply Chain Experience gained in large-scale manufacturing/operational environment At least 5 years at senior management level leading teams Strong commercial and financial acumen Experience in implementing world-class manufacturing tools and techniques like Lean, TPM, Six Sigma
Skills and Knowledge
People Management Computer literacy Operational Production Commercial Six Sigma LEAN Operational Metrics
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