Renewals Sales Support Cape Town

Salary: Market Related Job Type: Permanent Sectors: IT Sales Reference: 196529 Job Type: Permanent Sectors: IT Sales Reference: 196529 Sectors: IT Sales Reference: 196529 Reference: 196529

Employer: Epsidon Technology Holdings

Providing administrative assistance to Account Managers, ensuring smooth operations and efficiency within the sales process. The role requires various administrative tasks ranging from quotation/proposal preparation, inputting, progressing, and tracking opportunities in CRM, capturing sales orders, and ensuring that invoices are processed, and entitlements are sent to clients. Additionally, they serve as a key point of contact for internal and external customers, offering timely assistance with quotations to ensure the team maintains customer service levels.

Performance Standards Perform administration of reseller quotations Receive inbound customer sales inquiries and provide quotations, product/service information, support, and pricing details in response to inbound inquiries, promoting the features and benefits of the brand’s products/services. Process sales orders and arrange the dispatch and administration of products/services sold. Receive, manage, or escalate customer complaints related to the saleof the brand’s products/services. Respond to the Account Manager/Reseller within 2 hours of receiving a request for a quotation with the quote or relevant SLA. Ensure that the relevant quote is done on the Customer Relationship Management system prior to releasing the quotation:CRM: – Load opportunityDo/Load QuoteCheck/Load Values (Cost and Selling price)Leave in Identified with default close date. Add tracking notes where applicable if customers are communicated with. Sales will then be responsible from there. Ensure that the knowledge of all promotions is updated and applied to quotes where relevant. Give expert advice to Account Managers/Resellers on product mix and pricing recommendations. Manage the quote and deal registration process through to completion by liaising with the Vendor, Sales Specialists, Brand Teams, and Resellers where needed. Provide daily feedback to Sales/Reseller on quotes in progress, including progress with timelines. Revision of quotes as required. Example: amendments to the bill of materials and amendments to the rate of exchange. Escalations to Vendor for pricing and discount queries, or where Vendor outside of Service Level Agreements – in conjunction with ManagementMaintain professional working relationships with Vendors, Sales Teams, Brand Teams, and ResellersCompilation and distribution of backlog reports every Tuesday or as needed. Perform any general administration duties in line with previous capabilities and competencies. Maintain brand directory with First Distribution quotes, vendor quotes, and information for easy reference. Maintain the quote template as and when necessary – for example, Brand logo amendments and additions. Maintain order books with all relevant information. Maintain brand folders and keep updated with all relevant information with regards to the brand. Provide quote support for all DC and N&S brands for internal FD staff. Provide sales support directly liaising with resellers for JHB and Africa. Vendor product and process knowledgeGain relevant knowledge of products and processes by attending relevant training and vendor webinars. Achieve and maintain skills and certifications related to primary and secondary brands. Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configuration.

Internal training associated with competencies During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience. Minimum Qualifications:MatricTertiary qualification in Business Management preferable. Minimum Experience:A minimum of 2-3 years of internal sales support/administration experience within the ICT Industry. Proficient with generating and handling bulk quotation requests. Have strong interpersonal and communication skills with staff at various levels. Creative, solution-driven attitude. Office Requirements:Office-based working environment. Semi-formal dress code. Working hours are from 08:00 – 17:00. Excellent international business language skills (English), both written and verbal. Reliable transport to and from the office.

This is a permanent position subject to a successful three-month probationary period. You will be required to perform such duties as reasonably required by the business. Your job description may be amended from time to time if it is valid and reasonable. You will serve the Company or any Associated Entity in such capacity as management may reasonably require. Duties must be performed` faithfully, diligently, and to the best of your abilities. You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity. You may be required within reason, to work outside of set duties and/or perform in more than one role.