Senior Desktop Engineer - Bryanston Gauteng

Tiger Brands is actively recruiting for a Senior Desktop Engineer - Bryanston position in Gauteng. This is an excellent opportunity for professionals in the Ict / Computer sector looking to advance their careers.

• Experience Level: 5 years • Educational Background: Others or equivalent • Industry Focus: Ict / Computer • Location Preference: in Gauteng

ICT professionals in Senior Desktop Engineer - Bryanston positions drive digital innovation. This role is crucial for businesses undergoing digital transformation in South Africa.

This role in Ict / Computer offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this Senior Desktop Engineer - Bryanston position, ensure your CV highlights: • Relevant experience matching the 5 years requirement • Educational qualifications in line with Others • Specific achievements in the Ict / Computer field • Any certifications or specialized training

The Ict / Computer sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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The Senior Desktop Engineer is a senior, hands‑on EUC specialist responsible for the stability, standardisation, and on‑site delivery of end‑user workspace services. The role provides advanced 2nd/3rd line desktop support, executes workstation build and IMACD activities, and delivers site‑level operational support including printing, meeting rooms, endpoint compliance, and CMDB accuracy. It also performs network and server room upkeep and provides local hands‑and‑feet support to Network Engineers to accelerate fault resolution and device replacement.

Desktop & Endpoint Engineering

Act as 2nd/3rd line escalation for desktop and endpoint incidents and requests. Maintain and restore devices to the approved standard configuration following incidents or rebuilds. Support OS upgrades, OEM driver and firmware updates, and endpoint compliance activities. Perform preventative maintenance during support interactions and reduce repeat incidents.

Workstation Build, IMACD & Data Handling

Execute physical and logical workstation installs and replacements. Deliver IMACD activities (install, move, add, change, decommission) as part of BAU. Perform user data transfers during device replacement and rebuilds. Enforce data storage policy and correct network drive mappings before risky activities.

Printing, Meeting Rooms & Peripheral Support

Provide 1st line printing support (including label printers and MFP user support) and coordinate vendor escalations. Deliver 1st line meeting room and AV/VC support, including proactive checks where required. Provide first line support for handheld scanning devices where deployed.

Connectivity, Mobility & VDI (Endpoint Side)

Support workstation related connectivity (Wi Fi, VPN, broadband up to wall socket level). Support VDI / thin client environments from an endpoint perspective. Endpoint Security – Hands & Feet Ensure endpoint protection is present during builds, reinstalls, and imaging. Provide hands and feet support for workstation security issues (AV failures, encryption, WMI repair) where remote remediation fails.

CMDB & Documentation

Update CMDB records during commissioning, decommissioning, and incident restoration (including required scan inputs). Maintain site level documentation and runbooks to support auditability and repeatability.

Network & Server Room Support

Perform basic upkeep and inspections of network and server rooms at assigned sites. Provide local hands and feet support to Network Engineers, including: On site troubleshooting assistance Replacement of switches, routers, and Wi Fi devices Physical checks, racking, patching, and post swap validation

Key attributes and competencies

Strong hands‑on expertise in enterprise desktop and endpoint environments. Proven experience with workstation builds, IMACD, and user data migration. Practical understanding of site infrastructure operations and network device handling. Ability to operate independently as a site senior EUC authority. High operational discipline, strong documentation skills, and customer focus. Windows OS, Microsoft 365, Active Directory, Group Policy Endpoint management tooling (SCCM, Intune, MDM) Hardware support (laptops, docking stations, peripherals) Networking fundamentals (DNS, DHCP, VPN, Wi‑Fi)

Windows desktop operating systems Enterprise endpoint environments Site infrastructure basics (network rooms, cabling, power)

Experience and Qualifications

Relevant IT Diploma or Degree (preferred). Microsoft desktop / endpoint certifications Microsoft (MD‑102, MS‑102, legacy MCSA) ITIL Foundation Endpoint or mobility certifications (optional but preferred)