Core Description
Responsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applications
Key Deliverables / Primary Functions
Providing technical support onsite or via remote-access systems, ensure prompt response and resolution of client support requests and service tickets. Successfully perform the full range of defined tasks (from monitoring and maintaining to repairing / resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis. Successfully installing and configuring client computer hardware, software, systems, networks, printers and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. Ensuing the application of the necessary due diligence by meeting with clients to diagnose software, networking or hardware issues prior to the application of a possible resolution. Maintaining good client relations. Tracking and managing work records, as well accurately compiling reports, including job reports.
Core Functional Skills & Capabilities
ICT Knowledge Technology Consulting Problem solving Customer Service Teamwork
Core Behavioural Competencies
Working with people Following instructions & procedures Achieving personal work goals & objectives Applying expertise & Technology Delivering Results & Meeting customer expectations Culture Match Job Match
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
ExperienceMinimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Full-time Client Based Position Revenue Generating Billable
APPLICATION INFORMATION
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
