Area Sales manager – IDC Coordinator KwaZulu-Natal

BRIEF DESCRIPTION:-

The IDC Coordinator – Area Sales Manager at RCL Foods is responsible for comprehensive commercial, administrative, and financial coordination for the IDC portfolio, ensuring meticulous management of contracts, financial documentation, and reconciliations. This role requires close collaboration with various departments to maintain accurate and timely IDC-related tasks, with a minimum of 2-4 years in sales and account management, preferably within the FMCG, food manufacturing, or bakery sectors.

Job Title: IDC Coordinator – Area Sales Manager Company: RCL Foods

RCL Foods is seeking an ambitious, energetic, and customer-centric IDC Coordinator – Area Sales Manager for our baking business unit. The IDC Coordinator is tasked with providing comprehensive commercial, administrative, and financial coordination for the IDC portfolio. This role ensures that all aspects of IDC customer management, including contracts, financial documentation, reconciliations, rebates, sureties, crates, cash, and other commercial requirements are meticulously maintained and processed. This position requires close cooperation with Sales, Finance, Distribution, Logistics, Operations, and IDC customers to guarantee accurate and timely completion of all IDC-related administrative tasks in adherence to company policies and procedures. Based in Durban, this permanent role reports to the Regional Sales Manager.

Minimum Requirements

Education and Qualification

• Matric • Diploma or Degree in Sales

Experience and Training

• Minimum of 2-4 years in sales and account management. • Prior experience in the FMCG, food manufacturing, bakery, or distribution industry is advantageous. • Expertise in reconciliations, contracts, rebates, customer accounts, and reporting. • Experience managing multiple stakeholders and handling high-volume transactions.

Duties & Responsibilities

IDC Portfolio Administration

• Oversee the administration of the IDC portfolio from contract initiation to ongoing operational management and closure. • Maintain precise IDC records and master data. • Ensure all IDC documentation is properly completed, authorized, and filed. • Monitor outstanding documentation and follow up with relevant stakeholders. • Keep an organized electronic and physical filing system for IDC records.

Contracts & Commercial Documentation

• Coordinate the preparation, review, and administration of IDC contracts with the IDC Administrator. • Maintain records of signed contracts, amendments, renewals, and supporting documents. • Monitor contract expiry dates and escalate renewals or amendments as needed. • Ensure contractual requirements are captured and communicated to relevant stakeholders. • Maintain a contract register and provide regular status reports.

Financial & Cash Reconciliations

• Assist with IDC cash and account reconciliations. • Investigate discrepancies and coordinate resolutions with Finance and relevant operational teams. • Monitor outstanding balances, payments, and account queries. • Ensure supporting documentation is available for all financial transactions. • Assist with reporting on IDC financial performance and outstanding items.

Crate & Asset Management

• Manage the administration and reconciliation of bread crates and other company assets allocated to IDC customers. • Monitor crate movements, balances, and discrepancies. • Investigate losses, shortages, or unexplained variances. • Maintain accurate crate records and supporting documentation. • Liaise with Distribution and IDC customers regarding asset-related queries.

Sureties & Security Documentation

• Maintain accurate records of IDC sureties, guarantees, and other security requirements. • Monitor expiry dates and outstanding documentation. • Follow up on renewals and ensure relevant documentation is available and properly filed. • Escalate non-compliance or expired documentation to the relevant manager.

Rebates, Claims & Commercial Adjustments

• Coordinate the administration of IDC rebates, claims, credits, and commercial adjustments. • Validate supporting documentation before submission for processing. • Track outstanding claims and follow up with relevant departments. • Maintain accurate records of approved and processed rebates and claims. • Assist with resolving customer queries relating to rebates and account adjustments.

IDC Customer Support

• Serve as an administrative point of contact for IDC customers regarding account and commercial queries. • Respond to queries professionally and within agreed turnaround times. • Coordinate with Sales, Finance, and Distribution to resolve customer issues. • Maintain a record of recurring customer queries and outstanding actions.

Distribution & Operational Coordination

• Liaise with Distribution and Bakery Operations regarding IDC requirements. • Assist in coordinating bread supply, deliveries, returns, crates, and related IDC administration. • Monitor operational issues affecting IDC customers and escalate where required. • Ensure relevant information is communicated between IDC, Distribution, and internal departments.

Reporting & Data Management

• Prepare regular IDC reports and management information. • Maintain accurate IDC databases, trackers, and dashboards. • Monitor key IDC measures, including contract status, cash reconciliation, crate balances, sureties, rebates and claims, outstanding documentation, and customer account queries. • Identify discrepancies and trends and escalate material issues.

Compliance & Controls

• Ensure IDC administration complies with company policies, procedures, and approved commercial controls. • Maintain appropriate supporting documentation for audit purposes. • Assist with internal and external audit requirements. • Ensure segregation of duties and approval requirements are followed. • Escalate suspected irregularities, control weaknesses, or financial discrepancies.

Deadline: 22nd October, 2026