BRIEF DESCRIPTION:-
The Aftermarket Sales Director at Fermel is responsible for enhancing revenue and customer satisfaction through strategic sales of aftermarket products and services. The role involves leading sales operations, managing client relationships and contracts, and ensuring legal compliance, while also mentoring a sales team and collaborating with various departments to meet business goals. Essential qualifications include a bachelor’s degree, significant sales experience, and expertise in contract law.
Job Title: Aftermarket Sales Director
Company: Fermel
Job Description
The Aftermarket Sales Director is tasked with boosting revenue and customer satisfaction via the strategic sale of aftermarket products and services.
This position encompasses leadership in aftermarket sales operations, client relationship management, contract negotiations, and ensuring compliance with legal and commercial standards in aftermarket activities.
Key Responsibilities
Strategic Sales & Business Growth
- Formulate and implement short- and long-term sales strategies for the aftermarket segment. - Enhance customer retention, promote upselling, and expand into new market segments. - Meet or surpass annual sales targets, profit margins, and market share objectives.
Contract Management & Legal Compliance
- Oversee all commercial discussions, covering pricing, terms, and service levels. - Draft, review, and negotiate aftermarket contracts, ensuring they comply with contract law, corporate policies, and industry standards. - Work with legal teams to mitigate contractual risks and uphold agreement enforceability. - Maintain contract records and ensure compliance with post-sale terms.
Client Relationship & Market Development
- Oversee relationships with major accounts, distributors, and service partners. - Conduct client visits, site evaluations, and service quality assessments. - Pinpoint client-specific aftermarket requirements and supply customized solutions. - Serve as the primary contact for contract performance and customer satisfaction issues.
Team Leadership & Performance Management
- Lead, mentor, and guide a high-achieving aftermarket sales team. - Conduct regular sales reviews to promote ongoing performance enhancement. - Address skills gaps through tailored training and development initiatives.
Cross-Functional Collaboration
- Collaborate with Product Support, Legal, Engineering, Finance, and Logistics departments to synchronize service offerings with client expectations. - Partner with Supply Chain and Technical teams to guarantee parts availability and prompt service delivery.
Education
- Bachelor’s degree in Business Administration, Sales, Mechanical Engineering, or a related field. - Postgraduate qualification in Business or Contract Law is highly desirable.
Experience
- Minimum 5 years of progressive experience in sales and business development within the industrial, heavy equipment, or mining sectors. - At least 2 years of managerial leadership experience. - Extensive experience in negotiating commercial agreements and managing customer contracts in a B2B setting.
Legal & Contractual Expertise
- Familiarity with South African contract law and relevant commercial statutes. - Demonstrated ability in drafting, interpreting, and negotiating service-level agreements (SLAs), warranties, and maintenance contracts. - Proven track record in resolving contract disputes and managing risk in customer engagements.
Core Competencies & Skills
- Sales Expertise: Proficient in sales planning and execution, with a proven record of revenue growth. - Contract Negotiation: Skilled in negotiating terms, pricing, liability, and warranties to safeguard company interests while meeting customer needs. - Commercial & Legal Insight: Ability to interpret contractual terms and evaluate legal/commercial ramifications. - Analytical Thinking: Strong business acumen, forecasting, and data-driven decision-making. - Communication: Advanced written and verbal communication skills, especially for formal proposals and negotiations. - Leadership: Effective team motivation and problem-solving capabilities. - Customer Focus: Commitment to delivering value through high-quality service and support.
Key Performance Indicators (KPIs)
- Sales revenue growth (year-on-year aftermarket performance) - Contract conversion and renewal rates - Contract compliance and customer satisfaction ratings - New market penetration - Gross margin performance - Resolution of contractual disputes and turnaround time
APPLY FROM SOURCE
Interested and qualified? Make sure you are logged in or register an account if you dont have one then click to goto Aftermarket Sales Manager application page to apply.
APPLICATION INFORMATION
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Note: Only shortlisted candidates are contacted.
