Senior Sales Operations Manager Western Cape

BRIEF DESCRIPTION:-

The Senior Sales Operations Manager at Apex Group is responsible for enhancing and expanding go-to-market processes, managing GTM enablement initiatives, and developing a central commercial knowledge repository. The role requires overseeing the opportunity lifecycle, leading systems strategy, and acting as the main liaison between Commercial Operations, Product Management, and Business Operations, with a focus on scalability, intuitiveness, and process adoption.

Job Title: Senior Sales Operations Manager Company: Apex Group

We are seeking an accomplished Senior Sales Operations Manager to enhance and expand our go-to-market (GTM) processes and systems strategy, manage GTM enablement initiatives, develop our central commercial knowledge repository, and act as the main liaison between Commercial Operations, Product Management, and Business Operations. Reporting directly to the Global Head of Commercial Operations and Deal Desk, you will have significant autonomy to shape the direction and growth of this function.

Responsibilities

• Oversee the entire opportunity lifecycle, defining stages, activities, statuses, and system interfaces across our comprehensive product portfolio, all transaction types, and every market entry strategy. You'll be instrumental in designing and evolving these processes to ensure scalability and intuitiveness. • Guide the systems strategy that supports our commercial target operating model, translating how we want to sell into how the platform functions throughout the complete opportunity lifecycle. • Lead the adoption and enablement of GTM systems, operations, and processes, ensuring new processes become standard practices rather than mere policies. • Establish our central librarian function, creating a curated repository for commercial and knowledge artifacts across GTM, ensuring that the right playbook, template, or precedent is easily accessible. • Serve as the key connector between GTM, Commercial Operations, and business partners, particularly Product Management and Business Operations, ensuring that decisions in one area do not inadvertently disrupt another.

Job specification / Skills Required

• Minimum bachelor's degree in business administration or a closely related field. • At least 7 years of experience in Sales Operations, Revenue Operations, or Commercial Operations, preferably within B2B SaaS, financial services, or professional/fund services. • Proficient in CRM/CPQ platforms, with a strong preference for Salesforce, and a keen interest in optimizing business operations and system functionality. • Experience in designing or refining opportunity/pipeline stages, qualification methodologies, or deal governance frameworks. • Proven track record in developing enablement or training programs that drive adoption and meaningful engagement. • Strong organizational skills with a focus on information architecture — you prefer things to be well-organized, easily findable, and up-to-date. • Comfortable operating across functions with Product Management and Business Operations stakeholders, even when priorities conflict. • Comfortable with ambiguity and capable of defining parts of this role as you progress, without a strict, predefined playbook.

What will make you thrive here

• You are a collaborative team player, excited to create a shared vision and inspire others to follow. • You prefer building new systems and processes rather than maintaining existing ones. • You think systematically but never lose sight of the end-user impact. • You are a natural networker and enjoy bridging cross-functional gaps, finding energy in the challenges they present. • You aspire to grow into a broader Rev Ops leadership role as this function scales.