📌 OPPORTUNITY OVERVIEW:-Motus Corporation is actively recruiting for a Automotive Claims Technician (Internship Programme) position in Edenvale. This is an excellent opportunity for professionals in the General sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: Not Specified • Educational Background: other or equivalent• Industry Focus: General• Location Preference: in Edenvale
💼 WHY THIS ROLE MATTERS:-The Automotive Claims Technician (Internship Programme) position is an important role within the General sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTS:-This role in General offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCE:-When applying for this Automotive Claims Technician (Internship Programme) position, ensure your CV highlights:• Relevant experience matching the Not Specified requirement• Educational qualifications in line with other• Specific achievements in the General field• Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The General sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
Job Title: Automotive Claims Technician (Internship Opportunity)
Company: Motus Corporation
Salary: Market-related Job Type: Internship Sectors: Sales Reference: 207045
Vacancy Details Employer: Motus Corporation
**PURPOSE AND DESCRIPTION:**
MMS, a prominent subsidiary of Motus Holdings, stands at the forefront of delivering innovative products and solutions to the South African automotive sector. The Automotive Claims Technician Internship Programme aims to equip aspiring automotive professionals with valuable exposure to the insurance and financial services landscape, while harnessing their technical automotive expertise.
The Automotive Claims Technician plays a crucial role in applying technical vehicle knowledge within the claims and authorisations domain. This role encompasses the evaluation, validation, and processing of vehicle-related claims, ensuring precise technical assessments, cost control, adherence to company procedures, and superior customer service. The intern will collaborate closely with customers, suppliers, dealerships, repairers, and internal teams to facilitate effective claims resolution and sound decision-making.
The Automotive Claims Technician reports to the Claims Team Leader or Claims Manager and is part of the larger Claims Operations team.
**DUTIES AND KEY RESPONSIBILITIES:**
**Claims Assessment and Validation:** - Assess vehicle damages, mechanical failures, and repair requirements - Interpret diagnostic reports and technical findings - Evaluate repair validity and warranty considerations - Support technical claim reviews and assessment decisions - Validate repair quotations and recommendations - Ensure claims are assessed accurately and fairly - Assess vehicle parts requirements and pricing - Review labour and repair costing for reasonableness and accuracy - Compare repair versus replacement alternatives - Apply authorisation guidelines and approval protocols - Assist in minimising claims leakage through effective cost management
**Claims Operations and Administration:** - Register and process claims accurately and efficiently - Maintain complete and accurate claims records and documentation - Update claims systems and internal databases - Adhere to turnaround times and service level agreements - Escalate exceptions and complex cases appropriately - Ensure compliance with operational procedures and governance requirements
**Customer and Supplier Engagement:** - Deliver professional service to customers, dealerships, repairers, and suppliers - Assist with customer queries and claim-related concerns - Support complaint resolution processes - Build and maintain positive stakeholder relationships - Ensure professional communication and service excellence at all times
**Technical and Workshop Exposure:** - Apply automotive technical expertise when assessing claims - Participate in workshop and practical learning activities - Review repair methodologies and workmanship standards - Develop an understanding of OEM standards and warranty requirements - Stay updated on emerging vehicle technologies, including Electric Vehicles (EVs) and Hybrid technologies
**Business and Operational Support:** - Contribute to claims quality and productivity objectives - Assist with claims trend analysis and reporting - Support supplier performance evaluations - Participate in operational improvement initiatives - Identify opportunities to improve efficiency and customer experience
**EXPERIENCE, KNOWLEDGE, SKILLS, AND ATTRIBUTES REQUIRED:**
**Technical Knowledge:** - Sound understanding of vehicle systems, components, and repair methodologies - Knowledge of automotive diagnostics and fault-finding principles - Understanding of vehicle parts identification and labour costing - Knowledge of workshop operations and repair processes - Awareness of warranty and maintenance plan environments
**Claims and Operational Knowledge:** - Understanding of insurance and claims administration principles - Knowledge of claims lifecycles and authorisation processes - Understanding of risk management and fraud awareness principles - Computer literacy and ability to work on multiple systems
**Skills and Attributes:** - Strong analytical and problem-solving skills - Excellent attention to detail and accuracy - Strong verbal and written communication skills - Customer-focused mindset - Ability to work under pressure and manage multiple priorities - Demonstrates accountability, professionalism, and integrity - Team player with strong interpersonal skills - Adaptable and willing to learn - Strong organisational and time-management skills - Ability to build positive relationships with stakeholders
**EDUCATION:**
**Minimum Requirements:** - Qualified Motor Mechanic, Diesel Mechanic, or equivalent recognised automotive trade qualification - Completed apprenticeship programme - Trade Test Certification - Valid Driver's Licence - Computer literacy (Microsoft Office)
**Advantageous:** - Exposure to claims administration, authorisations, or insurance environments - Knowledge of OEM warranty processes and standards - Understanding of financial services environments - Exposure to Electric Vehicle (EV) and Hybrid vehicle technologies
**OTHER REQUIREMENTS:** - Clear criminal record - Demonstrate behaviour that consistently reflects and upholds the Company's values and culture - Commitment to continuous learning and professional development - Ability to maintain confidentiality of customer and business information - Maintain the highest standards of integrity, professionalism, and ethical conduct - Willingness to participate in all aspects of the internship development programme
How To Apply
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
