Customer Care Agent (Hardware / Software) Cape Winelands

Salary: Market Related Job Type: Permanent Sectors: Admin IT Reference: SW006281/AM Job Type: Permanent Sectors: Admin IT Reference: SW006281/AM Sectors: Admin IT Reference: SW006281/AM Reference: SW006281/AM

Employer: Helderberg Personnel cc

Techno Park, Stellenbosch. My client is a world leader in the development of specialised electronic equipment used in sports.  They are seeking to employ a Customer Care Agent. As a Customer Care Agent, you will be the first line of support services for their company. Your purpose as a Customer Care Agent will be to assist clients with diagnosing, troubleshooting and resolving any issues they might experience with our products.

Key tasks include:  Handle general customer queriesDiagnose and troubleshoot customer problemsResolve fundamental product technical issuesAssisting and training customers on the company’s products and softwareHandling customer complaints. Reporting customer issuesProduct and software testingRequirements Include: Driver’s license own / reliable transport requiredFluent in English, any additional language is a plusMatricAdditional certification in Client Services Management a plus1+ years' experience in a similar roleAbility to work shifts and weekendsKnowledge of Golf is a plusStrong technical skillKnowledge, skills and attributes: Proven work experience in Client Support ServicesProficiency in Microsoft Office SuiteStrong attention to detailStrong conflict and change management skillsStrong communication and interpersonal skillsAbility to be resourceful and proactive when issues ariseStrong organizational skillsMultitasking and time management skills, with the ability to prioritize tasksSolid written and verbal communication skillsHonesty and IntegrityEager to work in a fast paced and dynamic environmentStrong verbal and written communication skillsStrong interpersonal skills at all levels of the businessCritical thinker and strong problem-solving skillsAble to handle pressure and meet deadlinesMotivated, hardworking and enthusiastic individualAble to work independently and be a team playerShift hours: Early Shift - 8:30am till 5:00pmLate Shift - 13:30pm till 22:00pm Grave Shift - 17:30pm till 02:00amTo be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position.