📌 OPPORTUNITY OVERVIEW:-Virgin Active South Africa (Pty) Ltd is actively recruiting for a Service Ambassador 22.5 position in Cape Town. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 1 year • Educational Background: Matric or equivalent• Industry Focus: Customer / Care• Location Preference: in Cape Town
💼 WHY THIS ROLE MATTERS:-The Service Ambassador 22.5 position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTS:-With 1 year of experience, you're at an ideal point to expand your expertise in Customer / Care. This role offers growth opportunities and skill development.
📋 APPLICATION GUIDANCE:-When applying for this Service Ambassador 22.5 position, ensure your CV highlights:• Relevant experience matching the 1 year requirement• Educational qualifications in line with Matric• Specific achievements in the Customer / Care field• Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
Job Title: Club Ambassador 22.5 Company: Virgin Active South Africa (Pty) Ltd
Salary: Competitive Reference: 206651
Job Type: Permanent Sectors: General Health Fitness & Beauty Reference: 206651
Sectors: General Health Fitness & Beauty Reference: 206651 Reference: 206651
Vacancy Details
Employer: Virgin Active South Africa (Pty) Ltd
Your Role...
As a Club Ambassador, you will be pivotal in crafting outstanding in-club member experiences utilizing the tools and platforms available in our service/reception area, exercise floor, studios, swimming facilities, and lounge areas. This position is crucial for engaging our members across all club offerings and online. It entails daily interaction and engagement to enhance member retention.
Your Tasks and Responsibilities...
Managing Front of House Duties Control access to the facility Communicate and provide information to staff, members, and prospective members Deliver on member needs and experiences from entry to exit Adhere to operational standards and administration policies and procedures
Member Interaction Deliver excellent customer service experiences throughout the club to meet NPS and member sentiment score targets Drive digital engagement with members on our evolving digital platforms Introduce members to personalized or tailored online exercise offerings Retain members by building strong member relations and resolving complaints and incidents Engage members in our fitness initiatives (events) to boost retention
Member Floor Experience Promote safe exercise environments Ensure members adhere to club rules and standards Maintain the cleanliness of the exercise floor Participate in ongoing training and self-development
Our Requirements... Essential Qualifications... Grade 12 Senior Certificate or NQF Level 4 equivalent Successful completion of Reception Academy Sound understanding of digital platforms Comprehensive knowledge of Virgin Active exercise experiences Deep understanding of the customer journey and desired customer experience Knowledge of club rules, operating standards, and safety protocols Minimum of 12 months experience in a face-to-face customer-facing role Proven ability to resolve member questions and queries Embrace the business values: People-centric, passionate about exercise
Preferred Skills... Adaptability (ability to thrive in a fast-paced, changing environment) Curiosity (willingness to learn and grow) Winning mentality (willingness to go above and beyond) Motivation to achieve success Commitment to making a difference in people’s lives Growth mindset Ability to work independently Trustworthiness (always act with integrity) Drive to create magical moments for our members Decision-making ability and responsibility Action orientation Administer First Aid (valid First Aid Level 1 certificate) Excellent relationship-building skills Problem-solving skills Good communication skills Conflict resolution skills
We'd love you to have... Wellness knowledge beyond the health club Quick and bold decision-making ability Agility Collaborative nature High interpersonal skills (EQ)
How To Apply
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Make sure you are logged in and your email is verified(Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
