Driver (Constantia Area) Western Cape

BRIEF DESCRIPTION:-

The Driver (Constantia Area) role involves ensuring the safe, accurate, and timely delivery of prescription medications and healthcare products to customers, while maintaining confidentiality and providing exceptional customer service. Key responsibilities include delivering medications, maintaining cold-chain conditions, and communicating with patients and healthcare staff. The ideal candidate will have a valid driver's license, delivery experience, and a high level of integrity, responsibility, and attention to detail.

**Job Title: Driver (Constantia Area)**

**Company: Clicks Group**

**Introduction**

We are seeking a reliable and experienced Driver to join our Store Operations team at Clicks Constantia Emporium. As a key member of our team, you will play a vital role in ensuring the safe, accurate, and timely delivery of prescription medications and healthcare products to our valued customers. Reporting directly to the Store Manager, you will be responsible for maintaining trust and reliability between our pharmacy and clients, while providing exceptional customer service and protecting patient confidentiality at all times.

**Job Description**

**Job Purpose**

Our ideal candidate will be responsible for ensuring the safe, accurate, timely, and confidential delivery of prescription medications and healthcare products to our customers. This critical role requires a high level of integrity, responsibility, and attention to detail, as well as excellent communication and customer service skills.

**Key Responsibilities**

Deliver prescription and over-the-counter (OTC) medications and healthcare products safely and on time to patients at residential homes, clinics, retirement homes, and hospitals. Prioritize urgent deliveries in accordance with instructions from the Pharmacy or Store Manager, handling temperature-sensitive and scheduled medications securely in line with approved procedures.

Maintain the required cold-chain conditions for refrigerated medicines and products, including the correct use of ice packs or other approved temperature-control packaging. Load, organize, and secure parcels carefully to prevent loss, damage, contamination, or delivery errors.

Obtain signatures and maintain proof-of-delivery records accurately. Maintain patient confidentiality at all times, including during transport, handover, and return of parcels (if necessary). Communicate professionally with patients/customers and healthcare staff, relaying patient or customer concerns or queries to the Store Manager.

Return undelivered or rejected items to the dispensary with relevant documentation. Ensure that the vehicle/e-bike is cleaned regularly and the battery is placed in the appropriate charging device at the end of every shift. Complete check sheets for deliveries accurately and ensure the accurate number of parcels are confirmed beforehand.

Complete all duties allocated by the Pharmacy or Store Manager, which may include duties within the store environment. Wear all company-issued and required Personal Protective Equipment (PPE) at all times while performing delivery duties, and ensure PPE is used correctly and kept in a safe, serviceable condition.

Safeguard the company-issued motorcycle/e-bike and all company property, equipment, and devices assigned to you, ensuring they are used responsibly, secured appropriately when unattended, and protected against loss, theft, damage, or misuse. Report any loss, damage, defect, or security concern promptly to the Store Manager.

Maintain safe and responsible driving practices at all times, ensuring full compliance with all applicable road traffic laws and regulations.

**Minimum Requirements**

**Experience**

Essential

• Experienced Driver with a valid Code A or A1 driver license approved by the South African Road Traffic Act * No traffic violations on record * Police Clearance certificate * Delivery experience

Desirable

• Experience in a customer-facing role within a retail/FMCG store operations environment

**Education**

• National Senior Certificate/Grade 12 (Matric pass)

**Job Knowledge**

• Basic knowledge of delivery and pharmacy procedures * High level of integrity and responsibility * Ability to maintain confidentiality and handle medication with care * Knowledge of customer service excellence * Knowledge of merchandise and stock management principles

**Competencies**

• Attention to detail * Planning and organizing * Problem-solving * Strong customer orientation * Ability to work under time pressure/time deadlines * Ability to work in a team * Accuracy and numerical ability