BRIEF DESCRIPTION:-
The Driver will ensure the seamless delivery of prescription medications and healthcare products to customers, maintaining trust and reliability while providing exceptional service and upholding patient confidentiality. Key responsibilities include delivering parcels safely and on time, handling temperature-sensitive medications, maintaining cold-chain conditions, and ensuring patient confidentiality. To be successful, the Driver must possess a valid Code A or A1 driver's license, no traffic violations, a police clearance certificate, and delivery experience, with a National Senior Certificate/Grade 12 (Matric pass) and basic knowledge of delivery and pharmacy procedures.
Job Title: Driver (Wellington/Paarl/Draakenstein Area and Surrounding)
Company: Clicks Group
**Introduction**
Clicks Retailers is seeking a skilled and responsible Driver to join our Store Operations team. As a vital member of our team, you will be based at Clicks stores and will report directly to the Store Manager. This role offers an exciting opportunity to contribute to the safe, accurate, timely, and confidential delivery of prescription medications and healthcare products to our valued customers.
**Job Purpose**
The primary objective of this role is to ensure the seamless delivery of prescription medications and healthcare products to our customers. As a Driver, you will play a critical role in maintaining trust and reliability between our pharmacy and its clients, while providing exceptional service and upholding patient confidentiality. Your primary responsibility will be to ensure that all customer parcels are delivered promptly and accurately on a specified delivery route.
**Key Responsibilities**
Our ideal candidate will be responsible for delivering prescription and OTC medications and healthcare products safely and on time to patients at residential homes, clinics, retirement homes, and hospitals. This will involve prioritizing urgent deliveries in line with instructions from the Pharmacy or Store Manager, handling temperature-sensitive and scheduled medication securely in accordance with our approved procedures. Additionally, you will be responsible for maintaining the required cold-chain conditions for refrigerated medicines and products, including the use of ice packs or other approved temperature-control packaging.
To ensure the smooth delivery of parcels, you will need to load, organize, and secure parcels carefully to prevent loss, damage, contamination, or delivery errors. Furthermore, you will be required to obtain signatures and maintain proof-of-delivery records, which must be complete and accurate. You will also need to maintain patient confidentiality, including during transport, handover, and return of parcels.
As a Driver, you will be expected to communicate professionally with patients/customers and healthcare staff, relay patient or customer concerns or queries to the Store Manager, and return undelivered or rejected items to the dispensary with relevant documentation. You will also be responsible for ensuring that the vehicle/E-bike is cleaned regularly and the battery is placed in the appropriate charging device at the end of every shift.
In addition to your delivery duties, you will be required to complete check sheets for deliveries accurately, ensure the accurate number of parcels are confirmed beforehand, and complete all duties allocated by the Pharmacy or Store Manager. This may involve duties within the store environment, and you will be expected to wear all company-issued and required Personal Protective Equipment (PPE) at all times while performing delivery duties.
**Minimum Requirements**
To be successful in this role, you will need to possess the following:
**Experience**
- A valid Code A or A1 driver's license approved by the South African Road Traffic Act * No traffic violations on record * Police Clearance certificate * Delivery experience
**Desirable**
- Experience in a customer-facing role within a retail/FMCG store operations environment
**Education**
- National Senior Certificate/Grade 12 (Matric pass)
**Job Knowledge**
- Basic knowledge of delivery and pharmacy procedures * High level of integrity and responsibility * Ability to maintain confidentiality and handle medication with care * Knowledge of customer service excellence * Knowledge of merchandise and stock management principles
**Competencies**
- Attention to detail * Planning and organizing * Problem-solving * Strong customer orientation * Ability to work under time pressure/time deadline * Ability to work in a team * Accuracy and numerical ability
APPLICATION INFORMATION
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Note: Only shortlisted candidates are contacted.
