Driver (Pinelands Area) Western Cape

BRIEF DESCRIPTION:-

The Driver (Pinelands Area) role involves delivering prescription medications and healthcare products safely and on time to customers while maintaining confidentiality and providing exceptional customer service. Key responsibilities include prioritizing urgent deliveries, handling temperature-sensitive medications, and maintaining accurate records. The ideal candidate has a valid driver's license, delivery experience, and a high school diploma, with a focus on attention to detail, customer service, and time management.

**Job Title: Driver (Pinelands Area)**

**Company: Clicks Group**

**Introduction**

We are seeking a reliable and experienced driver to join our Store Operations team at Clicks The Point. As a key member of our team, you will play a vital role in delivering exceptional customer service while ensuring the safe, accurate, and timely delivery of prescription medications and healthcare products to our clients. Reporting directly to the Store Manager, you will be responsible for maintaining trust and reliability between our pharmacy and its clients.

**Job Description**

**Job Purpose**

The primary objective of this role is to ensure the safe and confidential delivery of prescription medications and healthcare products to our customers. As a driver, you will be responsible for maintaining a high level of professionalism while providing exceptional customer service and protecting patient confidentiality. This role requires a strong focus on accuracy, time management, and attention to detail.

**Job Objectives**

As a driver, you will be responsible for the following key objectives:

• Deliver prescription and OTC medications and healthcare products safely and on time to patients at residential homes, clinics, retirement homes, and hospitals. * Prioritize urgent deliveries in accordance with instructions from the Pharmacy or Store Manager. * Handle temperature-sensitive and scheduled medication securely in accordance with the pharmacy's approved procedures. * Maintain the required cold-chain conditions for refrigerated medicines and products, including the correct use of ice packs or other approved temperature-control packaging. * Load, organize, and secure parcels carefully to prevent loss, damage, contamination, or delivery errors. * Obtain signatures and maintain proof-of-delivery records accurately. * Maintain patient confidentiality, including during transport, handover, and return of parcels (if necessary). * Communicate professionally with patients/customers and healthcare staff. * Relay patient or customer concerns or queries to the Store Manager. * Return undelivered or rejected items to the dispensary with relevant documentation. * Ensure the vehicle/e-bike is cleaned regularly and the battery is placed in the appropriate charging device at the end of every shift. * Complete check sheets for deliveries accurately. * Confirm the accurate number of parcels beforehand. * Carry out all duties allocated by the Pharmacy or Store Manager, which may include duties within the store environment. * Wear all company-issued and required Personal Protective Equipment (PPE) at all times while performing delivery duties, and ensure PPE is used correctly and kept in a safe, serviceable condition. * Safeguard the company-issued motorcycle/e-bike and all company property, equipment, and devices assigned to you, ensuring they are used responsibly, secured appropriately when unattended, and protected against loss, theft, damage, or misuse. * Report any loss, damage, defect, or security concern promptly to the Store Manager. * Maintain safe and responsible driving practices at all times, ensuring full compliance with all applicable road traffic laws and regulations.

**Minimum Requirements**

**Experience**

Essential

• Experienced driver with a valid Code A or A1 driver's license approved by the South African Road Traffic Act. * No traffic violations on record. * Police Clearance certificate. * Delivery experience.

Desirable

• Experience in a customer-facing role within a retail/FMCG store operations environment.

**Education**

• National Senior Certificate/Grade 12 (Matric pass).

**Job Knowledge**

• Basic knowledge of delivery and pharmacy procedures. * High level of integrity and responsibility. * Ability to maintain confidentiality and handle medication with care. * Knowledge of customer service excellence. * Knowledge of merchandise and stock management principles.

**Competencies**

• Attention to detail. * Planning and organizing. * Problem-solving. * Strong customer orientation. * Ability to work under time pressure/time deadline. * Ability to work in a team. * Accuracy and numerical ability.