Job DescriptionSupport store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.
ResponsibilitiesSales & Customer Experience ManagementDrive sales through the implementation of customer experience processes (through execution of business instruction letters, markdowns, repricing, promotions, customer experience plan, visual standards & customer feedback etc.) to meet customer service standards and achieve sales targets. This includes new account/membership targets.
Team ManagementAssist in driving the team within a store to achieve store KPIs and operational strategy in line with company values. Provide ongoing coaching & mentoring to enable and up-skill store associates (e.g. product knowledge).
Stock ManagementEnsure that stock is accurately received & unpacked to merchandise and replenish the sales floor. Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand. Oversee the general maintenance of the stockroom to meet housekeeping standards.
Risk ManagementAssist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures
QualificationsGrade: 12 (NQF Level 4) or equivalent. 1-2 Years' experience in retail. Experience in a supervisory role (advantageous). Sales & service management. Computer literacy. Communication skills. Retail trade. Brand, customer & product understanding.
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