IT Solution Delivery Manager - eCommerce & Loyalty Programmes Western Cape

BRIEF DESCRIPTION:-

The IT Solution Delivery Manager - eCommerce & Loyalty Programmes oversees the end-to-end delivery of technology solutions supporting retail business, ensuring successful implementation of e-commerce, omnichannel customer journeys, and customer loyalty capabilities. Key responsibilities include developing an IT roadmap, managing vendor performance, and driving project management principles to maximize IT's ability to support business changes. The role requires 6-8 years of IT Senior Management experience, preferably in e-commerce and loyalty environments, with strong business acumen, people management skills, and ability to simplify technical jargon.

**Job Title: IT Solution Delivery Manager - eCommerce & Loyalty Programmes**

**Company: Clicks Group**

**Overview**

We are seeking an exceptional IT Solution Delivery Manager to oversee the end-to-end delivery and operational performance of technology solutions supporting our Retail business. This key role will be responsible for ensuring the successful implementation of e-commerce, omnichannel customer journeys, and customer loyalty capabilities, while driving digital sales growth, customer engagement, loyalty participation, and retention.

**Job Purpose and Scope**

As the IT Solution Delivery Manager, you will be accountable for translating approved business priorities into executable roadmaps, ensuring secure, scalable, and integrated delivery across web, mobile, order management, fulfilment, payment, CRM, customer data, and loyalty platforms. You will also be responsible for holding internal teams and vendors accountable for service performance, risk management, and measurable outcomes.

**Key Responsibilities**

• Collaborate with the IT Senior Management team to develop an IT Roadmap aligned with the business strategy, ensuring that all business requirements are prioritized and sequenced on the IT project schedule. * Work closely with application portfolio managers, PMO managers, and the enterprise architect team to ensure that all business requirements are met, and IT demand requirements are effectively planned and coordinated. * Plan and coordinate team resources to meet IT demand requirements, resolving any priority and resourcing issues across project and application teams. * Work closely with IT Executives to ensure production uptime and data integrity according to defined SLAs. * Participate in contract and commercial negotiations and manage vendor performance to ensure delivery on the service level agreement. * Define a consistent, best-practice approach to implementing and designing systems to enhance application design and architectural alignment. * Embed ITIL principles in the SDLC and ensure clear accountabilities. * Drive project management principles and execution disciplines in the application development area to maximize IT's ability to support business changes. * Manage the annual and monthly budget processes to identify cost-saving opportunities and execute the agreed budget plan. * Develop people to drive employees, partners, and suppliers to perform and innovate to enable Group strategies. * Build partnerships with internal and external stakeholders to keep abreast of business needs and identify opportunities and risks. * Own the technology roadmap for e-commerce and omnichannel capabilities, including web and mobile storefronts, product discovery, promotions, checkout, payments, order management, fulfilment, click and collect, returns, and customer service integration. * Deliver and continuously improve customer loyalty capabilities, including member enrolment, identity and consent, points and rewards, personalized offers, vouchers, partner benefits, and integration with CRM, customer data, point-of-sale, and digital channels.

**Job-Related Knowledge and Skills**

• ITIL service processes * Knowledge of retail and supply chain systems essential * Knowledge of financial planning (financial literacy and budgeting skills) * Knowledge of procurement strategies * Knowledge of IT strategy development * Deep knowledge of enterprise e-commerce platforms and omnichannel retail processes

**Key Skills**

• Ability to simplify technical jargon and communicate to business * People management skills * Business acumen and commercial thinking * Networking skills and ability to influence others * Ability to differentiate between strategic and operational issues * Ability to negotiate effectively and make trade-offs in decision-making * Planning and organizing with strong strategic planning skills * Good business communication (verbal and written) * Complex problem-solving capability

**Minimum Requirements**

**Job Experience**

• 6-8 years of IT Senior Management experience (essential) preferably in the e-Commerce and Loyalty environments * 5 years of managing multiple projects and project managers or complex IT programmes * Extensive experience of planning and managing a large team's workload and activities * Evidence of quickly identifying and implementing change and improvements in a systematic way * Managing outsource and managed service/vendor resources * Demonstrable experience of negotiating and setting priorities across diverse technical and business stakeholders' interests * Management in IT application development and maintenance * Demonstrable experience delivering and operating high-volume e-commerce or omnichannel platforms for a large retailer, including peak trading readiness and integration across stores, supply chain, payments, and customer service * Experience delivering loyalty, CRM, or customer data capabilities at scale, with accountability for member journeys, rewards, and offers, data quality, privacy, and consent, platform availability, and measurable customer or commercial benefits * Managing large budgets * Ability to use digital funnel, customer, loyalty, and operational analytics to prioritize investment, identify journey friction, manage benefits realization, and improve commercial outcomes

**Education**

• B Degree or Post Graduate Diploma in Information Technology or other related subjects * Project Management methodologies e.g. PMBOK, Prince2 certification

**Key Competencies**

• Decision making * Collaboration * Applying expertise and technology * Planning and organizing * Delivering results * Resilience * Commercial thinking

**How to Apply**

If you are a seasoned IT professional with a passion for delivering exceptional results, please submit your application by 29 October 2026.