L2 IT Support Technician, Umhlanga KwaZulu-Natal

BRIEF DESCRIPTION:-

The L2 IT Support Technician will deliver hands-on IT support to end-users, ensuring seamless technical operations and high customer satisfaction. Key responsibilities include administering Microsoft 365, managing Active Directory, troubleshooting Windows and networking issues, and resolving technical problems efficiently. The successful candidate will possess proven experience with Microsoft 365 and Entra ID, strong Windows desktop and end-user support skills, and good networking fundamentals.

Job Title: L2 IT Support Technician, Umhlanga

Company: Dixie Recruitment

We are seeking an experienced and skilled L2 IT Support Technician to join our team at a client site in Umhlanga. As a seasoned IT professional, you will be responsible for delivering exceptional hands-on IT support to end-users, ensuring seamless technical operations, and maintaining a high level of customer satisfaction.

Key Responsibilities

The successful candidate will be responsible for the following key responsibilities

• Providing comprehensive first- and second-line IT support to end-users, encompassing a wide range of technical issues. - Administering Microsoft 365, including user account management, license allocation, mailbox configuration, permissions management, and multi-factor authentication (MFA). - Managing Active Directory, Entra ID, Group Policy, and user access, ensuring secure and efficient access to company resources. - Troubleshooting Windows 10/11, laptops, printers, and peripherals, with a focus on resolving technical issues efficiently and effectively. - Resolving basic networking issues related to TCP/IP, DHCP, DNS, Wi-Fi, and VPNs, ensuring minimal downtime and maximum productivity. - Logging, prioritizing, and managing tickets in line with Service Level Agreements (SLAs), providing clear documentation and timely escalation as required. - Working independently on-site while maintaining professional communication and delivering exceptional customer service.

Minimum Requirements

To be successful in this role, you will need to possess the following minimum requirements:

• Proven hands-on experience administering Microsoft 365 and Entra ID, with a solid understanding of their intricacies. - Experience with Active Directory and Group Policy, with a focus on secure access management. - Strong Windows desktop and end-user support skills, with a proven track record of delivering effective technical solutions. - Good networking fundamentals, including DHCP, DNS, TCP/IP, and VPN troubleshooting, with a focus on resolving technical issues efficiently. - Experience using ticketing systems and working within SLAs, with a focus on delivering exceptional customer service. - Strong troubleshooting, communication, and problem-solving skills, with a focus on resolving technical issues effectively. - Ability to work independently and handle challenging users professionally, with a focus on maintaining a positive and respectful attitude.

Advantageous

While not essential, experience with the following tools and technologies would be advantageous:

• 3CX - Yealink phones - Microsoft Intune - RMM tools

Additional Information

This is a fully on-site position based in Umhlanga, with normal office hours and a standby rotation. Weekend callouts are rare, and we prefer candidates with their own transport and a valid driver's license. Vendor training and certifications are provided to ensure you have the necessary skills and knowledge to excel in this role.