BRIEF DESCRIPTION:-
The Senior Design Systems Specialist is responsible for developing, maintaining, and evolving a comprehensive design system to ensure consistency, efficiency, and compliance across digital products and brands. Key responsibilities include designing and maintaining reusable UI components, collaborating with cross-functional teams, establishing design guidelines, and providing training to designers and developers. The ideal candidate has a relevant design-related qualification, at least 5 years of professional experience in UX/UI or Product Design, and experience in the Financial Services industry.
**Job Title: Senior Design Systems Specialist**
**Company: Telesure Investment Holdings (TIH)**
**Job Purpose**
We are seeking a highly skilled and experienced Senior Design Systems Specialist to join our team at Telesure Investment Holdings (TIH). As a key member of our design community, you will be responsible for developing, maintaining, and evolving a comprehensive design system that ensures consistency, efficiency, and compliance across all digital products and brands. Your expertise will enable our teams to deliver seamless, accessible, and trustworthy user experiences across various platforms, including apps, websites, internal platforms, and policy tools. By working closely with designers, developers, product managers, and brand teams, you will create reusable components, clear guidelines, and robust documentation. Your role will also involve driving governance to ensure alignment with brand, accessibility, and regulatory standards in the insurance space.
**Key Responsibilities**
**Design and Conceptualisation & Maintenance**
- Design and maintain a library of reusable UI components, patterns, and design tokens to ensure consistency and scalability of design elements across digital platforms. * Contribute to defining, documenting, and updating the Digital Corporate Identity to ensure consistency, accessibility, and scalability across all digital platforms. * Support the broader design team with ad hoc design initiatives and projects, and contribute to the development of the Digital CI.
**Stakeholder Management**
- Collaborate with internal clients to build effective working relationships and provide high-quality professional services to support business strategy and plans. * Work closely with cross-functional teams, including product designers, UX writers, and developers, to ensure the design system supports seamless end-to-end experiences across all platforms. * Liaise with development teams to ensure components are built to specification and meet accessibility standards.
**Governance & Standards**
- Establish and uphold guidelines for usage, accessibility, and brand alignment within the design system. * Conduct regular audits of digital products to identify inconsistencies and recommend improvements.
**Customer Needs/Experience Research**
- Gather feedback from design and development teams to refine and expand the design system over time. * Stay up-to-date with design trends, tools, and best practices to evolve the design system. * Support the implementation of differentiating customer experience initiatives, tools, and processes.
**Product Training**
- Develop training courses to meet identified needs and improve performance and meet business requirements. * Provide training and documentation to help designers and developers adopt and use the system effectively. * Champion design consistency and advocate for the value of design systems across the organisation.
**Customer Experience Mapping**
- Lead the implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles. * Advise on approaches to eliminate negative experiences and enhance customer interactions.
**Product and Solution Development**
- Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.
**Improvement / Innovation**
- Identify shortcomings and suggest improvements to existing processes, systems, and procedures. * Deliver a plan for a small element of a change management program with guidance from a project/program manager.
**Personal Capability Building**
- Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media. * Act as a subject matter expert in an area of expertise.
**Requirements**
- Matric / Grade 12/ SAQA Accredited Equivalent (Essential) * A relevant design-related qualification (degree / diploma / certificate) (Essential) * Minimum of 5 years professional experience in UX/UI or Product Design, of which 2 years focused experience on design systems (creation, maintenance, or governance) * Experience in the Financial Services industry (Advantageous)
**Application Deadline**
Applications will be accepted until 2nd November, 2026.
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