IT Technical Support Administrator, Johannesburg Gauteng

BRIEF DESCRIPTION:-

The IT Technical Support Administrator will deliver first- and second-line technical support, maintain IT systems, and contribute to cybersecurity, networking, and business applications. Key responsibilities include administering Microsoft 365, troubleshooting hardware and software issues, and providing technical support for business applications and cloud-based platforms. The role requires a strong background in IT, with hands-on experience in Microsoft 365 administration, Windows operating systems, and networking, as well as excellent communication and problem-solving skills.

**Job Title: IT Technical Support Administrator, Johannesburg**

**About the Opportunity**

We are seeking an exceptional IT Technical Support Administrator to join a dynamic organization in Johannesburg, supporting its IT infrastructure, systems, and users across Southern Africa. This newly created role presents a unique opportunity for a talented individual to develop their technical skills, assume greater responsibility, and progress towards a future IT leadership position. Working closely with the Group IT Manager, the successful candidate will be instrumental in providing technical support, maintaining IT systems, and contributing to cybersecurity, networking, and business applications.

**Key Responsibilities**

The IT Technical Support Administrator will be responsible for delivering first- and second-line technical support, troubleshooting a range of issues including hardware, software, network, and connectivity problems. Key responsibilities will include:

• Administering Microsoft 365, Windows, Active Directory, and Azure environments to ensure seamless operation and optimal performance. * Maintaining and supporting desktops, laptops, printers, networking equipment, and other IT infrastructure to guarantee business continuity. * Monitoring and troubleshooting LAN, WAN, Wi-Fi, VPN, and internet connectivity, including Cisco systems, to identify and resolve issues promptly. * Providing technical support for business applications, ERP systems, accounting software, and other cloud-based platforms to meet business needs. * Assisting with cybersecurity, endpoint protection, access controls, backups, and disaster recovery to safeguard the organization's IT assets. * Managing IT assets, documentation, software licenses, and vendor relationships to ensure efficient operations and compliance. * Collaborating with the IT team to deliver IT projects, system upgrades, hardware rollouts, and continuous improvement initiatives.

**Minimum Requirements**

To be considered for this exciting opportunity, candidates must meet the following minimum requirements:

• Matric (Grade 12) qualification as a minimum. * Relevant IT qualification, diploma, or degree preferred. * Ideally 5 years' experience in IT support or systems administration, although candidates with slightly less experience and strong practical technical skills will also be considered. * Hands-on experience with Microsoft 365 administration, Windows operating systems, Active Directory, and networking is essential. * Working knowledge of TCP/IP, DNS, DHCP, VPNs, and general IT troubleshooting is required. * Understanding of cybersecurity, backup solutions, and cloud technologies is essential. * Strong communication, problem-solving, and customer service skills are necessary for success in this role. * Advantageous qualifications or experience in Cisco, Azure administration, ERP or business management systems, SAP or other accounting packages, VOIP, and CCTV systems will be viewed favorably.