L3 IT Support Technician, Umhlanga KwaZulu-Natal

BRIEF DESCRIPTION:-

The L3 IT Support Technician role involves providing expert technical support across diverse client environments, with a strong focus on infrastructure troubleshooting, firewall management, and technical project implementation. Key responsibilities include managing firewalls, networks, and servers, as well as delivering hands-on administration for Microsoft 365 and Active Directory. To be successful, the ideal candidate will possess strong hands-on experience with firewall configuration and troubleshooting, practical experience with switching and wireless networking, and experience with Windows Server administration and troubleshooting.

**Job Title: Advanced IT Support Specialist, Umhlanga**

**Company: Dixie Recruitment**

We are seeking an experienced and skilled L3 IT Support Technician to join our team in Umhlanga, providing expert technical support across diverse client environments. The ideal candidate will possess a strong background in infrastructure troubleshooting, firewall management, networking, server support, and technical project implementation.

**Key Responsibilities**

The successful candidate will be responsible for a range of technical duties, including:

• Configuring, managing, and troubleshooting firewalls, including the creation of firewall rules, network address translation (NAT), and site-to-site and client VPNs. - Managing switching, virtual local area networks (VLANs), and wireless networks to ensure seamless connectivity. - Providing advanced support and troubleshooting for Windows Server environments, including the diagnosis and resolution of complex technical issues. - Collaborating with Hyper-V and/or VMware virtualisation technologies to ensure efficient and secure virtual environments. - Managing backup, restore, and recovery processes to mitigate data loss and ensure business continuity. - Delivering hands-on administration for Microsoft 365, Active Directory, and Entra ID, including user management, licensing, mailboxes, and multi-factor authentication (MFA). - Supporting 3CX telephony systems to ensure reliable and efficient communication. - Assisting with network rollouts, infrastructure projects, and on-site client support to meet business objectives. - Resolving escalated technical issues, maintaining accurate documentation, and ensuring tickets are managed within agreed service level agreements (SLAs).

**Minimum Requirements**

To be successful in this role, you will need to possess:

• Strong hands-on experience with firewall configuration and troubleshooting, preferably with Sophos; however, experience with other firewalls is also valuable. - Practical experience with switching, VLANs, and wireless networking, including knowledge of UniFi and/or Reyee networking equipment. - Experience with Windows Server administration and troubleshooting, including the diagnosis and resolution of complex technical issues. - Familiarity with Hyper-V and/or VMware, including backup and restore processes, to ensure efficient virtual environments. - Hands-on experience with Microsoft 365 administration, including user management, licensing, mailboxes, and MFA. - Experience with Active Directory and Entra ID to ensure secure and efficient identity management. - Strong ticketing discipline, SLA management, and technical documentation skills to maintain accurate records and ensure efficient issue resolution. - Excellent troubleshooting, communication, and client-service skills to provide exceptional support.

**Additional Information**

• This role is based at our Umhlanga office, with regular visits to client sites around Durban. - Normal office hours apply, with a standby rotation and occasional weekend callouts. - The possibility of hybrid work arrangements may arise in the future. - A valid driver's licence and own transport are preferred, but not essential. - Vendor training and certifications are provided to support your professional development.