š OPPORTUNITY OVERVIEWShoprite Group of Companies is actively recruiting for a IT Support Manager Designate position in KwaZulu-Natal. This is an excellent opportunity for professionals in the Data / Business / Analysis / Ai sector looking to advance their careers.
šÆ IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profileā¢ Experience Level: 5 years ā¢ Educational Background: Others or equivalent ā¢ Industry Focus: Data / Business / Analysis / Ai ā¢ Location Preference: in KwaZulu-Natal
š¼ WHY THIS ROLE MATTERSThe IT Support Manager Designate position is an important role within the Data / Business / Analysis / Ai sector, offering meaningful career development and professional growth opportunities.
š CAREER DEVELOPMENT INSIGHTSThis role in Data / Business / Analysis / Ai offers valuable career progression opportunities aligned with your experience level and professional aspirations.
š APPLICATION GUIDANCEWhen applying for this IT Support Manager Designate position, ensure your CV highlights: ā¢ Relevant experience matching the 5 years requirement ā¢ Educational qualifications in line with Others ā¢ Specific achievements in the Data / Business / Analysis / Ai field ā¢ Any certifications or specialized training
š SOUTH AFRICA JOB MARKET CONTEXTThe Data / Business / Analysis / Ai sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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About the roleĀ Ā Ā
The purpose of the IT Support Manager Designate is to lead the delivery of IT support services across the OK Franchise network, ensuring operational stability, rapid issue resolution, and a superior support experience for franchisees and store teams.Ā The role acts as the primary point of accountability for IT support within the franchise environment, managing escalations, coordinating service providers, and driving the successful implementation of technology initiatives across stores.
What you'll doĀ Ā Ā
End-User SupportProvide prompt and courteous support to end-users via various channels, including phone, email, and in-person. Assist users with hardware and software issues, troubleshoot problems, and guide them thorough solutions.
Technical Support:Ā
Provide sound technical support pertaining, diagnosing, and resolving hardware and software issues on desktops, laptops, printers, and other IT equipment. Install, configure, and maintain computer systems and applications. Install, upgrade, and configure software applications. Ensure that software is up to date with the latest patches and updates. Provide remote support to users in different locations, utilizing remote desktop tools and collaboration software. Assist in enforcing IT security policies and procedures. Monitor operational technology risks and implement corrective action plans where required.
System DocumentationDevelop user guides and documentation addressing frequent technical problems. Help produce standard operating procedures to support end-user training.Ā
Collaboration with IT TeamsCollaborate with other IT teams to escalate and resolve complex issues. Lead the technology readiness and support requirements for new store openings, revamps, relocations, and stock takes.Ā Coordinate resources and service providers to ensure successful execution of technology-related activities.Ā
Franchisee Relationship ManagementBuild and maintain strong working relationships with franchisees and key store stakeholders.Ā Act as the primary escalation point for critical IT incidents impacting business operations.Ā Engage directly with franchisees to understand operational challenges and drive effective technology solutions.Ā Manage expectations and ensure service delivery commitments are consistently achieved.Ā Influence adherence to approved technology standards, policies and processes across the franchise network.
User TrainingConduct training sessions for end-users on IT best practices, new software applications, and security awareness.
What you bringĀ Ā Ā
Grade 12 certificate with A+, N+ or equivalent certification or relevant experience in general IT technical support - (essential).Ā Degree/Diploma or higher in Information Technology, Computer Science, or a related field ā (beneficial). +5 years' experience within an IT support or infrastructure environment, including experience managing business-critical escalations, stakeholders, and third-party service providers. Experience supporting retail operations and multi-site environments is highly advantageous. Sound understanding of MS Windows Support and Configurations - (essential).Ā Strong proficiency in MS Office 365 ā (essential).Ā Experience in technical support and troubleshooting related to hardware and software - (essential).
Closing DateĀ Ā Ā
2026/09/02
How To Apply
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
