Provincial Client Experience Manager Western Cape

Standard Bank Group is actively recruiting for a Provincial Client Experience Manager position in Western Cape. This is an excellent opportunity for professionals in the Finance / Accounting / Audit sector looking to advance their careers.

• Experience Level: 5 - 7 years • Educational Background: Bachelor or equivalent • Industry Focus: Finance / Accounting / Audit • Location Preference: in Western Cape

Financial professionals like Provincial Client Experience Manager are vital for organizational stability and compliance. This role offers the opportunity to impact business strategy and financial health.

This role in Finance / Accounting / Audit offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this Provincial Client Experience Manager position, ensure your CV highlights: • Relevant experience matching the 5 - 7 years requirement • Educational qualifications in line with Bachelor • Specific achievements in the Finance / Accounting / Audit field • Any certifications or specialized training

The Finance / Accounting / Audit sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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To implement and drive the adoption of client experience standards, frameworks and ways of working across the Personal and Private Banking South Africa value chain, including Client Solutions, Digital, Operations, Fraud and Risk. The role will proactively identify, prioritise and implement opportunities to improve the client experience, while putting in place measures to track impact and strengthen consistent execution. This will support PPB SA’s continued transition to a client-led platform business, with client needs remaining central to how products, services and processes are delivered.

Drive Client Experience Standards: Embed and continuously improve client experience standards, frameworks and business rules across PPB SA. Improve Client Journeys: Identify service gaps and simplify processes to improve end-to-end client experiences. Use Data and Insights: Translate client feedback, service trends and operational data into targeted improvement actions. Lead Change and Collaboration: Partner across the value chain to implement client experience initiatives and drive effective change. Strengthen Governance and Risk: Deliver client experience outcomes within appropriate risk, regulatory and compliance requirements.

Degree (NQF Level 7 or higher) in Banking, Business, Commerce, Customer Experience or a related field.

5–7 years’ experience within a complex service environment. Strong experience within banking or financial services, with a sound understanding of products, processes and systems. Experience in client experience, service improvement and operational execution. Sound knowledge of client-related legislation, risk and regulatory requirements within a banking environment. Proven ability to work across multiple stakeholders and translate insights into practical client experience improvements.

Articulating Information and Team Working Developing Strategies and Providing Insights Directing People, Inviting Feedback and Resolving Conflict Examining Information, Interpreting Data and Making Decisions Following Procedures and Producing Output

Compliance and Risk Awareness Risk Identification and Risk Reporting Customer Reception and Channelling Product Knowledge