📌 OPPORTUNITY OVERVIEW:-Ntice Search is actively recruiting for a Regional Manager: Customer Services position in KwaZulu-Natal. This is an excellent opportunity for professionals in the General sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: Not Specified • Educational Background: other or equivalent• Industry Focus: General• Location Preference: in KwaZulu-Natal
💼 WHY THIS ROLE MATTERS:-The Regional Manager: Customer Services position is an important role within the General sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTS:-This role in General offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCE:-When applying for this Regional Manager: Customer Services position, ensure your CV highlights:• Relevant experience matching the Not Specified requirement• Educational qualifications in line with other• Specific achievements in the General field• Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The General sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
Job Title: Regional Manager: Customer Services Company: Ntice Search
Salary: Market Related Job Type: Permanent Sectors: Manufacturing Reference: 73645
Vacancy Details
Employer: Ntice Search
An exceptional leadership role is available for a skilled supply chain expert in KwaZulu-Natal, aiming to propel operational excellence, enhance customer satisfaction, and lead top-performing teams within a dynamic manufacturing sector.
A top FMCG manufacturer is looking for a vibrant, commercially astute Regional Manager: Customer Services to manage regional customer service, warehousing, distribution, and fleet operations. This crucial role provides the chance to shape service delivery, streamline operational costs, fortify customer and supplier relationships, and foster a culture of accountability, efficiency, and continuous improvement.
Reporting directly to the Regional Executive: Supply Chain, the successful candidate will play a vital role in ensuring smooth operations, upholding high-quality standards, and achieving outstanding customer service performance.
KEY PERFORMANCE AREAS
- Ensure effective fleet management in compliance with RTQS and RTMS requirements, including preparing well-founded business cases for commercial fleet purchases, managing the regional forklift fleet, and overseeing employees. - Guarantee the quality and accuracy of all products delivered to customers. - Lead and manage the internal sales team, promoting excellent customer service and efficient order management. - Oversee raw materials warehouses and teams, ensuring consistent maintenance of operational standards. - Maintain impeccable housekeeping standards across all departments, including the yard and offices. - Conduct accurate weekly and monthly stocktakes, investigating all variances and reporting them to the Regional Executive. - Investigate customer returns, delivery failures, and incomplete loads, ensuring effective corrective actions, clear communication, and proper resolution. - Build and nurture strong relationships with internal and external suppliers, customers, and stakeholders. - Develop and motivate annual capital expenditure (CAPEX), raw materials, and distribution budgets, ensuring expenditure remains within approved budget parameters. - Implement effective systems to monitor, control, and reduce operating costs. - Promote positive employee morale, engagement, and a culture of accountability and performance. - Report monthly benchmarks covering key logistics ratios and operating costs to the Regional Executive. - Drive a 99% service delivery target and prioritize customer satisfaction across the team. - Foster strong inter-branch and cross-functional relationships, working collaboratively to resolve challenges and improve service delivery. - Ensure compliance with FSSC, ISO, and other applicable standards, integrating these requirements into daily operations and team performance indicators.
MINIMUM REQUIREMENTS AND COMPETENCIES
The ideal candidate will meet the following requirements: - A relevant degree in Supply Chain Management is essential. - At least 10 years' experience in warehousing, distribution, and/or transport, including a minimum of five years in a management role. - Strong computer literacy, particularly MS
How To Apply
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Click the Apply Now button above.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
