Renewals Specialist Johannesburg

📌 OPPORTUNITY OVERVIEW:-iqbusiness South Africa is actively recruiting for a Renewals Specialist position in Johannesburg. This is an excellent opportunity for professionals in the Administration / Secretarial sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 1 - 3 years • Educational Background: Bachelor or equivalent• Industry Focus: Administration / Secretarial• Location Preference: in Johannesburg

💼 WHY THIS ROLE MATTERS:-The Renewals Specialist position is an important role within the Administration / Secretarial sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in Administration / Secretarial offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this Renewals Specialist position, ensure your CV highlights:• Relevant experience matching the 1 - 3 years requirement• Educational qualifications in line with Bachelor• Specific achievements in the Administration / Secretarial field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Administration / Secretarial sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

**Job Title**: Renewals Specialist **Company**: iqbusiness South Africa

**Salary**: Market Related **Job Type**: Permanent **Sector**: Administration / IT **Reference**: 205114

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### Vacancy Details **Employer**: iqbusiness South Africa

With a track record spanning more than fifteen years, iqbusiness South Africa has consistently delivered enterprise software solutions to organisations that are people‑centric and project‑driven. Our mission is to help clients boost performance through superior business management, richer insights, and more streamlined operations. By collaborating with hundreds of companies across diverse sectors, we assist them in refining their service ecosystems and fostering sustainable growth. Our methodology is anchored in robust operational processes, meticulous accuracy, and an unwavering commitment to high‑quality outcomes. We appreciate individuals who are detail‑oriented, accountable, and eager to thrive in a structured, high‑performing team environment.

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### About the Role We are looking for a Renewals Specialist to collaborate with the Customer Success team in overseeing the renewals process with precision and punctuality. This position is predominantly administrative and operational, placing a strong emphasis on financial precision, data integrity, and strict adherence to internal protocols. The chosen candidate will prepare renewal calculations and agreements, maintain commercial records, and guarantee that all renewal and expansion activities are accurately logged across the relevant systems. Interaction with clients will be minimal, while close collaboration with the Head of Customer Success, Finance, and Operations will be essential to support retention and recurring revenue initiatives.

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### Key Responsibilities - Coordinate renewal schedules, ensuring that quotes and agreements are generated and processed accurately and within the required timeframe. - Maintain precise records and uphold data integrity across all pertinent systems. - Support renewal forecasting and pipeline visibility, escalating any risks or potential churn in accordance with internal procedures. - Collaborate with the Head of Customer Success to facilitate renewal readiness and execution. - Prepare renewal calculations, incorporating proration, multi‑year pricing, and discount structures. - Ensure alignment with approved pricing models and internal controls. - Contribute to retention reporting and performance monitoring. - Generate and validate expansion quotes in line with pricing guidelines. - Process expansion requests accurately and refer non‑standard pricing for approval. - Assist with partner‑related renewal activities and maintain accurate records. - Guarantee that all activities are documented and audit‑ready. - Uphold data quality and follow established processes and approval workflows.

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### Attributes - Exceptional attention to detail and a high degree of accuracy. - Strong numerical and analytical skills. - Ability to adhere to structured processes while maintaining consistency. - Excellent organisational and time‑management capabilities. - Capacity to juggle multiple tasks and meet deadlines. - Clear, professional communication skills. - Effective cross‑team collaboration. - Proactive identification and escalation of risks. - Strong sense of accountability and ownership.

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### Qualification and Experience - Diploma or Bachelor’s degree in Finance, Business, Commerce, or a related discipline, or equivalent practical experience. - 1 to 3 years of experience in bookkeeping, renewals, sales operations, or a comparable administrative or commercial role. - Advanced proficiency in Microsoft Excel. - Experience with CRM or commercial platforms such as Planhat, Salesforce, or HubSpot. - Familiarity with SaaS or subscription‑based environments is an advantage. - Knowledge of quoting, contract management, or pricing structures is beneficial.

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**Please Note** All iqbusiness roles demand integrity in the handling of cash, finances, financial systems, or confidential information. Consequently, the recruitment process will include background checks covering credit, criminal records, ID verification, and qualification confirmation.

iqbusiness is dedicated to sustainable growth and transformation, embraces diversity, and actively employs previously disadvantaged individuals.