Renewals Specialist Johannesburg

📌 OPPORTUNITY OVERVIEW:-iqbusiness South Africa is actively recruiting for a Renewals Specialist position in Johannesburg. This is an excellent opportunity for professionals in the Administration / Secretarial sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 1 - 3 years • Educational Background: Bachelor or equivalent• Industry Focus: Administration / Secretarial• Location Preference: in Johannesburg

💼 WHY THIS ROLE MATTERS:-The Renewals Specialist position is an important role within the Administration / Secretarial sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in Administration / Secretarial offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this Renewals Specialist position, ensure your CV highlights:• Relevant experience matching the 1 - 3 years requirement• Educational qualifications in line with Bachelor• Specific achievements in the Administration / Secretarial field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Administration / Secretarial sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: Renewals Specialist Company: iqbusiness South Africa

Salary: Market Related Job Type: Permanent Sectors: Admin IT Reference: 205114

Vacancy Details Employer: iqbusiness South Africa

For over 15 years, iqbusiness South Africa has been delivering enterprise software solutions to businesses and project-focused entities. The company is committed to enhancing performance through improved business management, deeper insights, and efficient operations. They have partnered with hundreds of organizations across various industries, helping them optimize their services environments and achieve sustainable growth. Their approach is grounded in strong operational processes, precision, and a consistent commitment to delivering quality outcomes. iqbusiness values individuals who are detail-oriented, accountable, and motivated to contribute within a structured and high-performing team environment.

About the Role

We are seeking a skilled Renewals Specialist to join our Customer Success team and manage the renewals process accurately and promptly. This role is primarily administrative and operational, with a strong focus on financial accuracy, data integrity, and adherence to internal processes. The ideal candidate will be responsible for preparing renewal calculations and agreements, maintaining commercial records, and ensuring all renewal and expansion activities are correctly documented across systems. Limited client interaction is involved, and the role collaborates closely with the Head of Customer Success, Finance, and Operations to support retention and recurring revenue processes.

Responsibilities

• Manage renewal timelines, ensuring quotes and agreements are prepared and processed accurately and on schedule. - Maintain accurate records and ensure data integrity across all relevant systems. - Assist in renewal forecasting and pipeline visibility, escalating risks or potential churn as required by internal processes. - Collaborate with the Head of Customer Success to support renewal readiness and execution. - Prepare renewal calculations, including proration, multi-year pricing, and discount structures. - Ensure compliance with approved pricing models and internal controls. - Contribute to retention reporting and performance tracking. - Prepare and validate expansion quotes in line with pricing guidelines. - Process expansion requests accurately and escalate non-standard pricing for approval. - Support partner-related renewal activities and maintain accurate records. - Ensure all activities are recorded and documentation is audit-ready. - Maintain data quality and adhere to established processes and approval workflows.

Attributes

• Strong attention to detail and high level of accuracy - Proficient numerical and analytical skills - Ability to follow structured processes and maintain consistency - Exceptional organizational and time management skills - Ability to manage multiple tasks and meet deadlines - Clear and professional communication skills - Effective teamwork and collaboration abilities - Proactive approach to identifying and escalating risks - High level of accountability and ownership - Relevant qualification in Finance, Business, Commerce, or a related field (Diploma or Bachelor's degree, or equivalent) - Minimum of 1 to 3 years' experience in bookkeeping, renewals, sales operations, or a similar administrative or commercial role - Strong proficiency in Excel - Experience working with CRM or commercial systems, such as Planhat, Salesforce, or HubSpot - Exposure to SaaS or subscription-based environments is advantageous - Experience with quoting, contract management, or pricing structures is beneficial

Please Note: As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process necessitates the completion of background checks, including credit, criminal, ID, and qualification verification. iqbusiness is committed to sustainable growth and transformation, embracing diversity and employing previously disadvantaged individuals.