Service Ambassador 45hr Cape Town

📌 OPPORTUNITY OVERVIEW:-Virgin Active South Africa (Pty) Ltd is actively recruiting for a Service Ambassador 45hr position in Cape Town. This is an excellent opportunity for professionals in the General sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 1 year • Educational Background: Matric or equivalent• Industry Focus: General• Location Preference: in Cape Town

💼 WHY THIS ROLE MATTERS:-The Service Ambassador 45hr position is an important role within the General sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-With 1 year of experience, you're at an ideal point to expand your expertise in General. This role offers growth opportunities and skill development.

📋 APPLICATION GUIDANCE:-When applying for this Service Ambassador 45hr position, ensure your CV highlights:• Relevant experience matching the 1 year requirement• Educational qualifications in line with Matric• Specific achievements in the General field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The General sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: Club Experience Coordinator 45hr Company: Virgin Active South Africa (Pty) Ltd

Salary: Competitive

Reference: 206653

Vacancy Details

Employer: Virgin Active South Africa (Pty) Ltd

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**Role Overview:**

The Club Experience Coordinator plays a vital role in ensuring outstanding member experiences within the club. Leveraging tools and platforms, this position enhances member engagement across the service/reception area, exercise floor, studios, swimming facilities, and lounge spaces. This role is essential for fostering member interaction with all in-club and online offerings, thereby supporting member retention through daily engagement.

**Key Duties and Responsibilities:**

• Oversee front-of-house duties - Manage access to the facility - Communicate effectively with staff, members, and prospective members - Deliver exceptional member experiences from entry to exit while adhering to operational standards and administrative policies - Provide excellent customer service across the club to meet NPS and member sentiment targets - Enhance digital engagement with members through evolving digital platforms - Introduce members to personalized online exercise offerings - Build and maintain strong member relations - Resolve member complaints and incidents - Encourage participation in fitness initiatives and events to boost retention

**Member Floor Experience:**

• Promote safe exercise practices - Ensure compliance with club rules and safety protocols - Maintain floor cleanliness - Engage in ongoing training and self-improvement

**Qualifications and Requirements:**

We require

• Grade 12 Senior Certificate or NQF Level 4 equivalent - Successful completion of Reception Academy training - Proficiency in digital platforms - Thorough knowledge of Virgin Active exercise experiences - Comprehensive understanding of the customer journey and desired customer experience - Familiarity with club rules, operating standards, and safety protocols - Minimum of 12 months experience in a customer-facing role - Proven ability to resolve member queries - Embodiment of business values: people-centric, exercise-passionate, commitment to making a difference

Preferred attributes

• Adaptability to a fast-paced, dynamic environment - Curiosity and willingness to learn and grow - Winning mentality and drive for success - Motivation to excel - Growth mindset - Ability to work independently - Trustworthiness - Drive to create magical moments for members - Decision-making ability with ownership and responsibility - Action-oriented approach - Valid First Aid Level 1 certificate - Excellent relationship-building skills - Strong problem-solving skills - Good communication skills - Conflict resolution skills

Additionally, we value:

• Wellness knowledge beyond health club expertise - Quick and bold decision-making capabilities - Agility - Collaborative spirit - High interpersonal skills (EQ)