Service Advisor Kia South Africa (Pty) Ltd - IMFRG Nelspruit Mpumalanga

📌 OPPORTUNITY OVERVIEW:-Motus Corporation is actively recruiting for a Service Advisor Kia South Africa (Pty) Ltd - IMFRG Nelspruit position in Mpumalanga. This is an excellent opportunity for professionals in the General sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 3 - 5 years • Educational Background: Matric or equivalent• Industry Focus: General• Location Preference: in Mpumalanga

💼 WHY THIS ROLE MATTERS:-The Service Advisor Kia South Africa (Pty) Ltd - IMFRG Nelspruit position is an important role within the General sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in General offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this Service Advisor Kia South Africa (Pty) Ltd - IMFRG Nelspruit position, ensure your CV highlights:• Relevant experience matching the 3 - 5 years requirement• Educational qualifications in line with Matric• Specific achievements in the General field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The General sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: Service Advisor - Kia South Africa (Pty) Ltd - IMFRG Nelspruit

Company: Motus Corporation

Salary: Market Related Job Type: Permanent Sectors: Automotive Management Reference: 206611

Vacancy Details

Employer: Motus Corporation

Job Description

The chosen candidate will be tasked with providing exceptional advisory services for non-technical service operations, ensuring accuracy and timely completion in line with established standard operating procedures.

Specific Role Responsibilities

• Manage and coordinate all customer interactions and service tasks • Serve as a liaison between service customers and the dealership • Drive the sales of both labor and parts • Maintain and update the service appointment list • Ensure customers understand and approve dealership payment policies before obtaining their signatures • Contact customers to obtain authorization if repair estimates extend beyond the initial estimate, providing updated cost and delivery timelines • Record contract results on repair orders, including any additional instructions or customer refusals for safety-related repairs • Follow up during repairs to ensure timely completion according to repair instructions • Maintain customer files and follow up via phone for customers who have not responded to mailings; ensure customer satisfaction by calling customers who have undergone major repairs • Resolve customer complaints promptly • Explain the work performed and parts replaced to customers when presenting the invoice • Inform the Service Manager about trends in customer appointments and shop performance • Notify the sales department of customer intentions to trade or sell • Conduct test drives after repair completion, if necessary • Attend and complete any training provided by the distributor for Service Advisors • Maintain a neat and tidy appearance for customer interactions • Develop strong communication skills to enhance customer relationships • Adhere to warranty policies • Stay on top of ongoing work and outstanding cash

Qualification and Experience

• Matric Certificate • 3-5 years of work experience in the motor industry as a service advisor with technical knowledge • Kia brand background is advantageous

Skills and Personal Attributes

• Occupational Health and Safety awareness • Trust and integrity