Store Manager - Menlyn TechMarkit Pretoria

Salary: Market Related Job Type: Permanent Sectors: Technology Management Reference: 193961 Job Type: Permanent Sectors: Technology Management Reference: 193961 Sectors: Technology Management Reference: 193961 Reference: 193961

Employer: Core Group ZA

About the company

TechMarkit was established to provide customers with affordable, high-quality technology for both personal and professional use. We offer exceptional value across a wide range of new and refurbished devices, including laptops, desktops, tablets, smartphones, Kindles, notebooks and accessories, all backed by trusted service and reliable warranties. About The RoleThe Store Manager is responsible for the overall performance and profitability of the store by leading the team, driving sales, delivering an exceptional customer experience and ensuring operational excellence. This role oversees all aspects of the business, including sales performance, people management, stock control, administration, merchandising, compliance and customer service, while ensuring company policies and procedures are consistently maintained. Key ResponsibilitiesSales & Commercial PerformanceDrive the achievement of daily, weekly and monthly sales targets. Monitor store performance and implement initiatives to maximise revenue and profitability. Analyse sales reports and key performance indicators to identify opportunities for improvement. Promote upselling and cross-selling opportunities across all product categories. Ensure sales targets are communicated and understood by the team. Leadership & People ManagementRecruit, coach and develop a high-performing team. Conduct regular one-on-one coaching sessions and performance reviews. Set, monitor and manage individual and team KPIs and Key Performance Areas (KPAs). Motivate the team to consistently achieve sales and customer service objectives. Manage employee performance, attendance and disciplinary matters in partnership with HR. Foster a positive, collaborative and customer-focused culture. Staff Scheduling & Workforce PlanningPrepare and manage staff rosters to ensure optimal floor coverage. Manage leave, attendance and timekeeping. Allocate resources effectively to meet trading requirements while managing labour costs. Stock Control & Inventory ManagementEnsure accurate receiving, grading, labelling and storage of all stock. Maintain stock accuracy through regular cycle counts and stock takes. Ensure effective replenishment and merchandising of all products. Identify, report and manage faulty, damaged or missing stock. Minimise stock losses through strong inventory controls. Store Operations & AdministrationEnsure all sales, returns, banking, cash-ups and manual invoices are processed accurately and according to company procedures. Maintain accurate administration and ensure all documentation is submitted to Head Office within required timeframes. Control store expenses and operate within budget. Ensure compliance with company policies, procedures and audit requirements. Receiving, Dispatch & Supplier LiaisonEnsure all receiving and dispatch procedures are followed accurately. Investigate and resolve supplier discrepancies within agreed turnaround times. Escalate unresolved issues to Head Office where necessary. Maintain accurate documentation relating to deliveries and supplier queries. Merchandising & HousekeepingEnsure the store and stockrooms are clean, organised and well maintained. Maintain high visual merchandising standards in line with company guidelines. Ensure all products are correctly priced and labelled. Customer ExperienceDeliver an exceptional customer experience at every interaction. Ensure customers are assisted promptly and professionally. Resolve customer complaints and escalations effectively. Ensure customer repairs, trade-ins and service requests are processed according to company standards. Stakeholder ManagementLiaise regularly with Head Office departments, including Operations, Finance, Marketing, Supply Chain and Human Resources. Implement Head Office initiatives, campaigns and operational directives. Communicate business updates and operational requirements effectively to the store team. Online Orders Acknowledging the orderChecking the unit through the QC processDispatching the orderCommunication when and where required with an online customeCompliance & Risk ManagementEnsure compliance with company policies, health and safety standards and relevant legislation. Safeguard company assets and minimise operational risk. Ensure security procedures are always adhered to. Educational RequirementsMatric / Grade 12 (Essential)Retail Management or Business Management qualification (Advantageous)Experience3–5 years' retail management experience, preferably within consumer electronics or technology retail. Proven experience managing sales targets and store profitability. Experience leading and developing retail teams. Strong understanding of stock control and inventory management. Proficient in Microsoft Office (Excel, Outlook and Word) and retail POS/inventory systems. Key CompetenciesLeadership and people managementSales and commercial acumenCustomer-focused mindsetStrong communication and interpersonal skillsPlanning and organisational abilityFinancial and business acumenProblem-solving and decision-makingAttention to detailTime managementAbility to work under pressureResults drivenResilient and adaptableKey Performance Indicators (KPIs)Achievement of sales and profitability targetsCustomer satisfaction and service standardsTeam performance against KPIsEmployee engagement and retentionInventory accuracy and shrinkageStock availability and replenishmentAudit and compliance resultsLabour cost managementOperational efficiency and store presentationPlease note that if your application is successful, pre-employment screening will be conducted. This includes a criminal record check, credit check, identity verification, Matric certificate verification and reference checks with two previous managers or supervisors.