Core Description
To provide technical support for incidents arising from the hardware deployed in the stores.
Key Deliverables / Primary Functions
For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources. Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients. Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations. Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software. Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards. Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance
Core Functional Skills & Capabilities
Customer Focus ICT Knowledge Problem solving Technology Consulting Teamwork
Core Behavioural Competencies
Job Match Culture Match Applying expertise & Technology Delivering Results & Meeting customer expectations Following instructions & procedures Working with people
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience2 years’ experience
Certifications
CompTIA A+ A+ Linux Certification (CompTIA Linux, LPIC)
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Level of Engagement : Internal and external clients
Special Requirements / Employment Condition
Required to travel locally Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Client Roaming Billable
How To Apply
-
Make sure you are logged in and your email is verified(Register if you dont have an account).
-
Click the Apply Now button above.
-
Your default email application or application link will open.
-
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
-
Use a professional subject line such as Application for "Indicate Position"
-
Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
