Core Description
Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans. Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy. Diligently drive SLA
Core Functional Skills & Capabilities
ICT Knowledge Technology Consulting Problem solving Customer Service Teamwork
Core Behavioural Competencies
Working with people Following instructions & procedures Applying expertise & Technology Delivering Results & Meeting customer expectations Achieving personal work goals & objectives Culture Match Job Match
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
ExperienceMinimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
COMPTIA Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Required to travel locally Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Client Roaming Billable
How To Apply
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
