Technical Service Manager Johannesburg

Hire Resolve is actively recruiting for a Technical Service Manager position in Johannesburg. This is an excellent opportunity for professionals in the Information Technology sector looking to advance their careers.

• Experience Level: 10 - 15 years • Educational Background: Others or equivalent • Industry Focus: Information Technology • Location Preference: in Johannesburg

The Technical Service Manager position is an important role within the Information Technology sector, offering meaningful career development and professional growth opportunities.

Your extensive experience in Information Technology qualifies you for leadership positions. This role offers the chance to shape industry practices and organizational direction.

When applying for this Technical Service Manager position, ensure your CV highlights: • Relevant experience matching the 10 - 15 years requirement • Educational qualifications in line with Others • Specific achievements in the Information Technology field • Any certifications or specialized training

The Information Technology sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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Salary: R25 000.00 - R30 000.00 Per Month Job Type: Permanent Sectors: IT Reference: 203460 Job Type: Permanent Sectors: IT Reference: 203460 Sectors: IT Reference: 203460 Reference: 203460

Employer: Hire Resolve

A South African company that builds wireless communication systems for the security industry, specifically for monitoring home and business alarms, is seeking a Technical Service Manager who will lead the Technical Department to deliver high-quality technical support, network commissioning, repairs, and after-sales service.

Responsibilities:Manage local and international technical support, 24/7 standby services, and emergency response teams. Monitor response times, service quality, and resolution rates to ensure service excellence. Oversee end-to-end network deployment—from planning and quotes to manufacturing coordination, commissioning, and maintenance. Enforce quality control standards across manufacturing, testing, and run-up operations. Systematically track, analyze, and report field/manufacturing faults; collaborate with R&D to eliminate recurring issues. Direct the Service & Repairs team to meet a 3-day repair turnaround target while minimizing waste and controlling operational costs. Develop and optimize departmental workflows, standard operating procedures, and inventory/stock control systems. Maintain the departmental risk register, protect confidential assets, and enforce security protocols. Resource and plan annual maintenance schedules, network upgrades, and commissioning projects. Manage full team lifecycle: recruitment, role definition, performance management, and corrective action. Design and deliver internal skills training for technicians and structured programs for external clients. Ensure technicians are fully equipped, compliant, and up-to-date with documentation. Submit weekly operational updates and present monthly performance metrics to EXCO. Partner with Sales, Production, Accounts, and Stores to align operational requirements. SLA compliance, standby response rates, and customer satisfaction scores. Repair Efficiency: Maintenance of 3-day turnaround time and reduction in repeat faults. Operational Control: Stock accuracy, quality metrics, budget adherence, and team productivity.

Technical: Deep background in electronic systems and network infrastructure. Leadership: Proven track record in team management, recruitment, and performance accountability. Operations: Strong expertise in quality control, process design, risk management, and inventory systems. Communication: High-level reporting, cross-functional collaboration, and client-facing engagement. Benefits:Competitive salary based on experience (salary can potentially be more based on experience/skills)IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [Email hidden - Login to reveal]