USA Collections Advisor - Umhlanga Durban

Salary: Market Related Job Type: Permanent Sectors: Call Centre Sales Reference: 197044 Job Type: Permanent Sectors: Call Centre Sales Reference: 197044 Sectors: Call Centre Sales Reference: 197044 Reference: 197044

Employer: Huntswood

Job OverviewAre you passionate about customer service and compliance? We’re looking for a skilled Inbound Collections Clerk to manage incoming calls related to past-due balances for our U. S.-based client. This role requires a strong understanding of the Fair Debt Collection Practices Act (FDCPA), excellent communication skills, and a customer-first mindset. If you thrive in a fast-paced, high-impact environment and are ready to make a difference, this is your chance to shine. Key ResponsibilitiesHandle inbound calls regarding overdue accounts with professionalism and empathyEducate customers on contract terms and ownership detailsEnsure all collection activities comply with FDCPA and internal policiesMeet performance targets including call volume, contact rates, and resolution metricsMaintain accurate documentation of all account interactionsInitiate skip tracing when necessarySupport the broader collections team with daily tasks and goalsComplete all required training and compliance certificationsPerform additional duties as assigned by managementMinimum RequirementsEducation: Grade 12 or equivalent qualificationExperience: 1+ years in a U. S. collections environmentWork USA hours on rational basisStrong customer service orientation with a commitment to fair outcomesEmpathetic and confident in handling difficult conversationsTeam player with a proactive and goal-driven mindsetProficient in MS Word and ExcelOrganized with exceptional attention to detailFamiliarity with U. S. regulatory bodies and FDCPA complianceRequired SkillsEffective communication and listening skillsAbility to remain calm under pressureStrong problem-solving and decision-making abilitiesExcellent knowledge retention and recallCollaborative and supportive team spirit Core BehaviourHuntswood’s employees are described as dependable, driven and collaborative.  The job holder should align to our 6 Fundamental Values:Bring Your “A” GameStrive For Greater  Enable and empower all employeesDo the right thingOwn itDeliver unbelievable service"It's not just about what we do, but the way we do it. And it's our values that make us special." NB:  All appointments are subject to the positive outcome of pre-employment verification checks.