📌 OPPORTUNITY OVERVIEW:-Huntswood is actively recruiting for a USA Customer Service Advisor - (Umhlanga) position in Durban. This is an excellent opportunity for professionals in the General sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: Not Specified • Educational Background: other or equivalent• Industry Focus: General• Location Preference: in Durban
💼 WHY THIS ROLE MATTERS:-The USA Customer Service Advisor - (Umhlanga) position is an important role within the General sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTS:-This role in General offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCE:-When applying for this USA Customer Service Advisor - (Umhlanga) position, ensure your CV highlights:• Relevant experience matching the Not Specified requirement• Educational qualifications in line with other• Specific achievements in the General field• Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The General sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
Job Title: USA Customer Service Specialist - (Umhlanga)
Company: Huntswood
Salary: Market Related Job Type: Permanent Sectors: Medical Health Fitness & Beauty Reference: 207112
Vacancy Details
Employer: Huntswood
Transform challenging situations into exceptional customer experiences! Join our team where every customer interaction is a chance to ensure our customers feel heard, supported, and valued.
Your Role
Assist customers with their online orders and general inquiries. (Retail) Manage a variety of calls, including order placements, tracking, returns, cancellations, and addressing delivery issues, delays, defects, or damaged items. Resolve issues promptly during calls without the need for follow-ups Utilize multiple systems to gather order details, resolve problems, and provide precise, up-to-date information. Deliver policies, delays, or product issues professionally and compassionately, even when delivering challenging news. Stay focused and maintain accuracy and thorough documentation while managing numerous calls in succession. Engage in regular coaching sessions and implement feedback to enhance customer service skills
We’re Seeking:
A professional with empathy, confidence, and adaptability, motivated to provide seamless and supportive experiences for every customer. Minimum of one year of international customer service experience on an Omni-channel campaign handling end-to-end queries. Experience in USA or Australian campaigns is advantageous. Capability to navigate approximately 15-20 systems/tools Work Hours: US hours (flexible to accommodate rotational shifts in US time zones)
Why Join Huntswood?
We prioritize our people. We invest in your growth, celebrate your achievements, and reward your dedication because your success reflects in our customers' satisfaction.
Enjoy benefits that matter
Performance-based incentives Tenure recognition bonuses Continuous service rewards Attendance-based perks Breakfast every Monday Dignity packs Growth and career development programs A collaborative, positive, people-centric culture.
Core Values
At Huntswood, our people embody dependability, drive, and collaboration — guided by our values to deliver excellence for our customers, colleagues, and clients.
The successful candidate will demonstrate
Delivering WOW! - Take personal responsibility for tasks, find ways to succeed. Delivering Unbelievable Service - Create “WoW” moments for our customers consistently. Servant Leadership - Enable and empower all employees. Do the right thing - Be empathetic, respectful, and act with integrity. Winning Mindset - Bring passion and dedication every day. Strive for Greater - Commit to continuous improvement and challenge the status quo with your best ideas. “It’s not just about what we do, but how we do it — our behaviors make us special.”
How To Apply
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Make sure you are logged in and your email is verified(Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
