📌 OPPORTUNITY OVERVIEWFidelity Services Group is actively recruiting for a Duty Manager position in Johannesburg. This is an excellent opportunity for professionals in the Hospitality / Hotel / Restaurant sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: Not Specified • Educational Background: Others or equivalent • Industry Focus: Hospitality / Hotel / Restaurant • Location Preference: in Johannesburg
💼 WHY THIS ROLE MATTERSThe Duty Manager position is an important role within the Hospitality / Hotel / Restaurant sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTSThis role in Hospitality / Hotel / Restaurant offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCEWhen applying for this Duty Manager position, ensure your CV highlights: • Relevant experience matching the Not Specified requirement • Educational qualifications in line with Others • Specific achievements in the Hospitality / Hotel / Restaurant field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Hospitality / Hotel / Restaurant sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Salary: Market Related Job Type: Permanent Sectors: Hospitality General Reference: 204869 Job Type: Permanent Sectors: Hospitality General Reference: 204869 Sectors: Hospitality General Reference: 204869 Reference: 204869
Vacancy DetailsEmployer: Fidelity Services Group
Security Duty Manager (Onsite Ops) x 1Main Duties- is responsible for protecting the casino's assets, guests, employees, reputation, and gaming operations while ensuring compliance with gaming regulations and company policies. Key Duties and Responsibilities Security Operations ManagementOversee all security personnel and daily security operations. Develop and implement security policies, procedures, and standard operating procedures (SOPs). Manage shift schedules and deployment of security officers. Ensure effective access control throughout the property. Surveillance and MonitoringWork closely with the Surveillance Department to monitor non- gaming floors and restricted zones. Review CCTV footage related to incidents, investigations, and regulatory requirements. Identify suspicious activities and potential security threats. Asset ProtectionProtect casino assets, including cash, chips, gaming equipment, and company property. Implement loss prevention strategies to reduce theft, fraud, and etc Gaming Compliance and Regulatory AdherenceEnsure compliance with gaming board regulations, company policies, and applicable laws. Assist during inspections by regulatory authorities. Maintain records and reports required by gaming regulators. InvestigationsConduct all non-gaming investigations into:TheftFraudGuest disputesCollect evidence, interview witnesses, and prepare investigation reports. Liaise with law enforcement when necessary. Risk Assessment and MitigationPerform regular security risk assessments. Identify vulnerabilities in operations and recommend corrective measures. Develop strategies to address emerging threats. Incident ManagementLead responses to security incidents, emergencies, and crises. Manage incidents involving:ViolenceMedical emergenciesFire alarmsThreats to guests or staff Customer and Guest SafetyMaintain a safe and secure environment for guests and employees. Handle customer complaints related to safety and security. Team Leadership and DevelopmentTrain, coach, and evaluate security personnel. Conduct performance reviews and disciplinary actions where necessary. Promote a strong security culture across the property. Emergency PreparednessAssist Health and Safety Department to conduct drills for:Fire emergenciesBomb threatsActive shooter scenariosBusiness continuity eventsEnsure all team members understand emergency procedures. Key Performance Indicators (KPIs)An Onsite Operations Security Manager is often measured on:Reduction in security incidents. Response times to incidents. Loss prevention effectiveness. Guest and employee safety metrics. Security team performance and training completion. Essential Skills and CompetenciesLeadership and people management. Investigation and interviewing techniques. Casino gaming knowledge. Risk management. Regulatory compliance knowledge. CCTV and surveillance systems expertise. Conflict resolution. Incident command and emergency management. Strong report writing and communication skills. Typical ObjectiveThe primary objective of an Onsite Operations Security Manager in a casino is to ensure a safe, secure, compliant, and profitable gaming environment by protecting people, assets, and operations while supporting exceptional guest experiences. We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
How To Apply
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
