Frontline Supervisor - Somerset Mall Western Cape

BRIEF DESCRIPTION:-

The Frontline Supervisor at Somerset Mall will oversee day-to-day operations of cashiers, ensuring efficient transactions, accuracy, and security, while maintaining a positive customer experience. Key responsibilities include managing customer compliments and complaints, maintaining branch queues, and managing customer responses to cashiers. The successful candidate will possess a Grade 12 certificate, at least 2 years' experience in cashier-related work, and sound numerical skills.

**Job Title: Frontline Supervisor - Somerset Mall**

**Company: Dis-Chem Pharmacies**

We are seeking an exceptional Frontline Supervisor to join our team at the Somerset Mall Store, where you will play a pivotal role in delivering an unparalleled customer experience. As a Frontline Supervisor, you will serve as a vital link between management and cashiers, ensuring seamless communication and a smooth-running store.

**Key Responsibilities:**

Your primary responsibilities will include overseeing the day-to-day operations of cashiers, guaranteeing the efficient handling of transactions, and maintaining the highest standards of accuracy and security. You will be responsible for recording customer transactions with zero tolerance for inaccuracy, thereby minimizing the risk of fraud. Additionally, you will be accountable for managing customer compliments and complaints, ensuring that branch queues flow smoothly, and maintaining a positive customer response to cashiers.

**Essential Requirements:**

To succeed in this role, you will need to possess the following essential qualifications and experience:

• A Grade 12 / Matric certificate as a minimum requirement * A minimum of 2 years' experience in cashier-related work, with at least 6 months of shadowing a Cashier Supervisor * Sound numerical skills and proficiency in MS Office * Willingness and ability to work retail hours, including weekends and public holidays

**Advantageous Qualifications:**

While not mandatory, possessing the following qualifications and experience will be advantageous in this role:

• A certificate in Computer Literacy * 3 years' work experience, with at least 1 year of supervisory experience * A working knowledge of SAP

**Job Specifications:**

Your key duties will include

• Managing and reporting customer compliments and complaints to management * Ensuring that branch queues flow smoothly and efficiently * Paying close attention to customer responses to cashiers and taking corrective action as necessary * Managing shortages and overs at the points of sale, including floats * Authorizing line voids, tender ups, and price overrides * Managing refunds and returns transactions according to Dis-Chem operating procedures * Transacting all purchases, including receiving and processing various types of payments (cash, card, vouchers, coupons, and other accepted payments)

**Documentation Control:**

To maintain accurate document control, you will be responsible for:

• Checking drop registers * Verifying documents * Ensuring correct handling of customer documentation * Following standard operating procedures for handling floats and other documentation related to till operations * Handling back shopping and returned goods correctly * Ensuring all outgoing stock/items/scripts are scanned

**Competencies:**

To excel in this role, you will need to possess the following essential competencies:

• Cashier and retail operations knowledge * Customer service and relations skills * Knowledge of Dis-Chem supervisory principles, practices, and methods * Leadership and motivational skills * Problem-solving abilities * Sound numerical skills * Trustworthiness and honesty * Presentability * Strong command of the English language and an additional language * Effective time management

**Advantageous Competencies:**

While not mandatory, possessing the following competencies will be advantageous in this role:

• Dis-Chem product knowledge * A third additional language * Customer service background * SAP knowledge

**Special Conditions of Employment:**

To be considered for this role, you will need to meet the following special conditions:

• Willingness and ability to work retail hours, including weekends and public holidays * Ability and physical fitness for walking, standing, climbing, kneeling, bending, pushing, pulling, lifting, and moving objects * Valid driver's license and ownership of a reliable vehicle * South African citizenship * Clear credit and criminal records

**Remuneration and Benefits:**

This role offers a market-related salary, medical aid, provident fund, and staff account benefits, making it an attractive career opportunity for the right candidate.