Operations Manager  (Freight/ Logistics) Johannesburg

📌 OPPORTUNITY OVERVIEW:-Ellahi Consulting is actively recruiting for a Operations Manager  (Freight/ Logistics) position in Johannesburg. This is an excellent opportunity for professionals in the Logistics sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: Not Specified • Educational Background: Matric or equivalent• Industry Focus: Logistics• Location Preference: in Johannesburg

💼 WHY THIS ROLE MATTERS:-The Operations Manager  (Freight/ Logistics) position is an important role within the Logistics sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in Logistics offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this Operations Manager  (Freight/ Logistics) position, ensure your CV highlights:• Relevant experience matching the Not Specified requirement• Educational qualifications in line with Matric• Specific achievements in the Logistics field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Logistics sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

**Job Title: Operations Manager (Freight/Logistics)** **Company: Ellahi Consulting**

**Reference: 206843 Employment Equity Position** **Job Type: Permanent** **Industry: Freight/Logistics** **Location: Johannesburg North** **Salary: Market-Related**

**Vacancy Details** **Employer: Ellahi Consulting**

**Job Purpose** To supervise and direct the operational functions, covering linehaul, customer service, route planning, fleet management, and proof of delivery processes. This position is tasked with enhancing operational efficiency, upholding service standards, managing personnel and resources, and ensuring operational targets and customer expectations are fulfilled.

**Educational Qualifications** - Matric Certificate (Grade 12) – essential. - Relevant tertiary qualification is advantageous. - A valid driver's license is advantageous.

**Essential Work Experience** - Extensive background in courier industry operations. - Significant experience in linehaul operations. - Solid operational background, including the management and coordination of daily activities. - Proven experience in route planning, route productivity analysis, and operational performance monitoring. - Experience in customer service and resolving service-related issues such as missed collections, non-deliveries, and late deliveries. - Experience in fleet coordination and management. - Experience in people management, team development, and performance management.

**Technical Knowledge and Computer Skills** - Proficient in computer literacy, especially Microsoft Word, Excel, email, and reporting systems. - Ability to analyze operational data and prepare reports. - Knowledge of South Africa’s geography. - Familiarity with FW systems is advantageous. - Understanding of route planning, linehaul scheduling, proof of delivery (POD) processes, and fleet operations.

**Essential Skills and Competencies** - Excellent interpersonal, communication, and team-building skills. - Strong leadership and people-management capabilities. - Ability to work under pressure and meet operational deadlines. - Strong planning, analytical, and problem-solving skills. - Good time management and organizational abilities. - Ability to implement corrective actions to improve operational performance. - Strong customer service orientation. - Ability to build, develop, and motivate teams. - High levels of accountability, initiative, and commitment to completing tasks. - Flexibility to accommodate changing operational requirements and working hours.

**Personal Attributes** - Passionate, energetic, and results-driven. - Team player with strong interpersonal skills. - People-oriented individual who can build and maintain effective working relationships. - Willingness and ability to grow and develop within the organization. - Professional appearance and well-groomed presentation. - Adaptable and solutions-oriented.

**Key Responsibilities and Accountabilities** **Leadership and Human Resources** - Lead, manage, and motivate operational teams to achieve business objectives. - Assist with recruitment, assessment, training, and development of employees. - Support performance management, discipline, and team-building initiatives. - Develop employees and promote accountability, teamwork, and continuous improvement. - Monitor team performance and address operational or personnel challenges.

**Operations and Linehaul Management** - Oversee daily courier operations and linehaul activities. - Monitor departure and arrival times to maintain operational schedules. - Coordinate linehaul movements and address delays or operational disruptions. - Ensure that collections, deliveries, and shipment processing are completed efficiently. - Develop contingency plans to minimize disruptions and maintain service continuity.

**Customer Service and Service Standards** - Monitor service delivery performance and ensure customer expectations are met. - Investigate and address missed collections, non-deliveries, and late deliveries. - Implement corrective actions to improve service levels. - Work with relevant teams to resolve customer complaints and operational queries. - Promote a customer-focused culture throughout the operation.

**Route Planning and Productivity** - Oversee route planning and analyze route productivity. - Identify inefficiencies and implement corrective measures. - Monitor operational performance and recommend improvements. - Ensure that routes and resources are used efficiently to achieve service and productivity targets.

**Fleet Management** - Coordinate fleet allocation to meet operational requirements. - Monitor vehicle maintenance, repairs, and maintenance (R&M), and vehicle availability. - Develop backup plans to address vehicle breakdowns and operational incidents. - Investigate and report accidents and incidents. - Maintain appropriate fleet standards, safety, and professional vehicle presentation.

**Warehouse, Yard and Shipment Processing** - Oversee warehouse and yard activities, including scanning, stock rotation, housekeeping, and security. - Monitor shipment processing, packaging, loading, and offloading. - Ensure the appropriate handling of shipments and operational materials. - Maintain accurate scanning and shipment records. - Promote an orderly, secure, and efficient working environment.

**Third-Party Management** - Monitor the performance and service delivery of third-party service providers. - Ensure that external partners meet required operational standards. - Address service deficiencies and implement corrective actions where necessary.

**Proof of Delivery (POD) Management** - Oversee POD processes and ensure that delivery documentation is completed and processed accurately. - Monitor outstanding PODs and resolve related discrepancies. - Ensure that POD information is available for operational reporting and customer queries.

**Health, Safety and Compliance** - Ensure compliance with applicable health and safety requirements. - Monitor the use of personal protective equipment (PPE). - Promote safe working practices across operational areas. - Ensure that incidents and accidents are reported and addressed appropriately.

**General Operational Management** - Monitor operational performance against agreed targets. - Prepare and review operational reports to support management decisions. - Identify opportunities for improved productivity, efficiency, and service delivery. - Maintain effective communication with internal departments and external stakeholders. - Adapt to changing business requirements and undertake additional duties when necessary.

**Recruitment and Assessment Process** Shortlisted candidates may be required to complete the following assessments and checks, in accordance with applicable legislation and company procedures: - Initial interview. - Management Committee (MANCO) or Executive Committee (EXCO) interview. - Criminal record check. - Pre-employment polygraph assessment, where lawful and appropriately administered. - Mathematics literacy assessment.

**Performance Expectations** The successful candidate will be assessed on their ability to: - Lead and develop operational teams. - Maintain customer service standards. - Improve route productivity and operational efficiency. - Manage warehouse, yard, shipment processing, and linehaul activities. - Coordinate fleet resources effectively. - Maintain effective third-party service delivery. - Promote health, safety, and legal compliance. - Achieve operational targets and support continuous improvement.