š OPPORTUNITY OVERVIEW:-Virgin Active South Africa (Pty) Ltd is actively recruiting for a Service ambassador position in Durban. This is an excellent opportunity for professionals in the Hospitality / Hotel / Restaurant sector looking to advance their careers.
šÆ IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:ā¢ Experience Level: 1 year ā¢ Educational Background: Matric or equivalentā¢ Industry Focus: Hospitality / Hotel / Restaurantā¢ Location Preference: in Durban
š¼ WHY THIS ROLE MATTERS:-The Service ambassador position is an important role within the Hospitality / Hotel / Restaurant sector, offering meaningful career development and professional growth opportunities.
š CAREER DEVELOPMENT INSIGHTS:-With 1 year of experience, you're at an ideal point to expand your expertise in Hospitality / Hotel / Restaurant. This role offers growth opportunities and skill development.
š APPLICATION GUIDANCE:-When applying for this Service ambassador position, ensure your CV highlights:ā¢ Relevant experience matching the 1 year requirementā¢ Educational qualifications in line with Matricā¢ Specific achievements in the Hospitality / Hotel / Restaurant fieldā¢ Any certifications or specialized training
š SOUTH AFRICA JOB MARKET CONTEXT:-The Hospitality / Hotel / Restaurant sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
Job Title: Club Experience Coordinator Company: Virgin Active South Africa (Pty) Ltd
Salary: Market Related Job Type: Permanent Sectors: Hospitality Sales Reference: 206278
Vacancy Details Employer: Virgin Active South Africa (Pty) Ltd
Your Role... The Club Experience Coordinator plays a pivotal role in delivering outstanding member experiences within the club, utilizing various tools and platforms across the service/reception area, exercise floor, studios, swimming facilities, and extended lounge areas. This position is crucial for engaging members both within the club and online, ensuring high levels of member retention through daily interactions and engagements.
Your Duties and Responsibilities...
Handling Front of House Duties
Manage access to the facility Communicate and provide information to staff, members, and prospective members Fulfill member needs and experiences from entry to exit Adhere to operational standards and administration policies and procedures
Member Engagement
Deliver exceptional customer service across the club to achieve NPS and member sentiment score targets Enhance digital engagement with members through evolving digital platforms Introduce members to personalized online exercise offerings that meet individual needs Retain members and build member relations Resolve complaints and incidents for each member Engage members in our fitness initiatives (events) to boost member retention
Member Floor Experience
Promote safe exercise practices Ensure adherence to club rules and standards Maintain the cleanliness of the exercise floor Participate in ongoing training and self-development
Our Minimum Requirements... Essential Qualifications:
Grade 12 Senior Certificate or NQF Level 4 equivalent Successful completion of Reception Academy Strong knowledge of digital platforms Sound understanding of Virgin Active exercise experiences Comprehensive understanding of the customer journey and desired experience Knowledge of club rules, operating standards, and safety protocol Minimum 12 months experience in a face-to-face customer-facing role Proven ability to resolve member questions and queries Embody the business values: people-centric, passionate about exercise
Preferred Attributes
Adaptability (ability to thrive in a fast-paced, changing environment) Curiosity (willingness to learn and grow) Winning mentality (commitment to achieving success) Motivation to make a difference in peopleās lives Growth mindset Ability to work independently Trustworthiness (integrity in all actions) Drive to create magical moments for members Decision-making and ownership Action-oriented First Aid Level 1 certificate Excellent relationship-building skills Problem-solving skills Good communication skills Conflict resolution abilities
Ideally, you will also possess:
Wellness knowledge beyond the health club Ability to make quick and bold decisions Agility and collaboration High interpersonal skills (EQ)
How To Apply
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Make sure you are logged in and your email is verified(Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
