Salary: R7 000.00 Per Month Job Type: Permanent Sectors: Call Centre Reference: CAW000826/YM Job Type: Permanent Sectors: Call Centre Reference: CAW000826/YM Sectors: Call Centre Reference: CAW000826/YM Reference: CAW000826/YM
Vacancy DetailsEmployer: South Cape Recruitment (Pty) Ltd
NEW OPPORTUNITY FOR YOUNG DYNAMIC, DRIVEN ENTRY LEVEL CANDIDATES - Account Handlers x 6To solicit motor insurance leads by building and maintaining relationships with business partners and to attend to the leads that are solicited by calling, quoting and finalizing contractual agreement of insurance policies with clients & upselling essential products. Responsibilities include but not limited to:Establish relationships - Call representatives of breeder operations, and other business partners when instructed (cold calling and pre-qualified leads) in order to initiate and build relationships to generate motor insurance leads for clients buying or adopting motors. Speak to receptionists, practice managers, marketing managers to clear the parth to set up working relationshipsPreserving relationships - Maintain contact with all partners on your partner base on basis specified per partner type, set by management. Address and solve issues that arise within the relationship that cause lead numbers to decrease or stopBrand Representation - Create opportunities for the organization to expand their presence within the breeder, and over-arching motor industrySales Related Tasks - Assist in monitoring and addressing lead quality issues to maintain conversion targets on leads generatedAdministrative:Capture all leads generated on portal, received from various communication channels (emails, whatsapp, telephone)Provide feedback to partners on leads in a timeous manner to ensure a smooth service deliveryAssist the sales team with any necessary client information to allow them to quote the leads generatedFollow up with partners, client care and retentions on cancellations of their referred policies in order to protect the quality of business, cancellation rates and support portfolio growthMonitor and manage referral fee payments to partners, including liaising with supporting departments such as Client Care, and Retentions. Keep all contact details of partners correct, as well as p...
QualificationsMatric2 years' experience in a customer service driven environmentFluent in English - additional languages such as Sepedi, Tsongo, SothoFully computer literate - MS Office SuiteRE5 - hugely advantageousPersonal Conduct Traits:
Acts with integrity and honesty in an open and transparent mannerShows mutual respect and trustSets a good example to othersPerforms duties in a professional and competent manneris committed and result drivenis comitted to continous development and learningCompetencies and SkillsOrganisational skills and the ability to plan, prioritise and manage own workload to ensure effective time managementAbility to work under pressure and be flexible as part of a teamAbility to think ahead and acticipate needs befor they ariseAttention to detail and deadlinesExcellent oral and written communication skills and ability to professionally represent the departmentAbility to develop and maintain good working relationships at all levels, including during difficult or challenging circumstancesAbility to exercise discretion in dealing with confidential or sensitive mattersExpertise and knowledge within the field of employmentInformation seeking and working systematic to obtain data and feedbackAnalytical and conceptual thinkingInitiativeObjectivity
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