Senior Customer Service Representative – Nights Cape Town

📌 OPPORTUNITY OVERVIEW:-TTEC is actively recruiting for a Senior Customer Service Representative – Nights position in Cape Town. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: Not Specified • Educational Background: Matric or equivalent• Industry Focus: Customer / Care• Location Preference: in Cape Town

💼 WHY THIS ROLE MATTERS:-The Senior Customer Service Representative – Nights position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this Senior Customer Service Representative – Nights position, ensure your CV highlights:• Relevant experience matching the Not Specified requirement• Educational qualifications in line with Matric• Specific achievements in the Customer / Care field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Position Title: Lead Customer Service Representative – Night Shift Employer: TTEC

Discover a rewarding career opportunity with TTEC, an organization renowned for its exceptional employment experience. In this permanent role as a Lead Customer Service Representative, based on site in Cape Town, South Africa, you will play a pivotal role in crafting and delivering exceptional customer experiences while embracing the #experienceTTEC culture. Our accolades speak for themselves, with our remarkable team and company culture being highlighted by our Great Place to Work® certification in South Africa! Key Responsibilities

As the go-to advisor for customers, you have thrived in empathetic, people-focused sectors such as hospitality, healthcare, or non-profits. Driven by a passion for assisting others and providing peace of mind, this position (more than just a job, it’s a calling) is perfect for you. You’ll take ownership of resolving complex, escalated calls requiring your support, significantly impacting individuals’ lives by addressing their critical healthcare queries and concerns. On a Day-to-Day Basis

You’ll be:

Engaging with customers via incoming communications, showcasing sincere empathy for diagnostic imaging, life care solutions, surgical, or biomedical services. Conducting thorough research to provide customers with accurate solutions to their problems. Working on shifts designed to cater to USA customers, potentially extending as late as midnight local time.

Qualifications and Skills

Mandatory: Matric/NQF Level 4 and SA Citizenship or permanent residency. Highly patient and empathetic with a genuine desire to make a difference, possessing attentive listening skills that reflect understanding and compassion in customer interactions. Proficient with basic computer skills, capable of navigating multiple systems. Dedicated to delivering exceptional customer experiences and maintaining high standards of patient care. Remain calm, professional, and solution-focused even in high-pressure or emotionally charged scenarios. Skilled at educating customers about healthcare products, services, benefits, or treatment pathways with clarity and confidence. Strong conflict-resolution skills and the ability to de-escalate challenging conversations. Self-motivated and dependable with a strong work ethic, accountability, and a commitment to continuous learning and improvement.

What You Can Anticipate

Transport facilitated as per company and client requirements A supportive leadership team dedicated to your career and professional growth An inclusive culture that encourages community involvement and giving back A global team of dedicated learners guided by our company values A comprehensive benefits package tailored to your role, potentially including PTO, tuition reimbursement, and health and wellness incentives. Visit https://mybenefits.ttec.com for more information.

A Bit More About Your Role

We are dedicated to providing you with the skills and support necessary for your success throughout your career journey. From your initial training through personalized webcam-enabled coaching, to a vast array of 1000s of free courses, we support your career growth in every way possible. Our TTEC community, a dynamic global family, stands by you. You will report to a Team Lead and play a crucial role in enhancing the customer experience and the team’s overall success.

About TTEC

Our mission revolves around making customers happy. Since 1982, we have been dedicated to creating engaged, satisfied, and profitable customer experiences through our blend of human touch and technology. On behalf of numerous leading and high-growth brands, we communicate with millions of customers daily through various channels. These outstanding customer experiences begin with you.

TTEC is proud to be an equal opportunity employer, ensuring all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Our aim is to reflect the communities we serve by delivering not only outstanding service and technology but also genuine humanity. We ensure all employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we recognize that diversity is our strength, allowing us to view things from multiple perspectives and enabling you to bring your unique value to the table.