BRIEF DESCRIPTION:-
The Customer Service Agent role at Credit Repair Australia involves remote support for Australian clients facing debt and credit issues. The main responsibilities include making and receiving calls, gathering customer information, assisting with inquiries and appointments, and updating CRM systems. Candidates should have experience in international customer service, excellent communication skills, and the ability to work flexible hours, including overnight and weekend shifts in South Africa.
Job Title: Remote Customer Service Representative Company: Credit Repair Australia
Salary: R22 500.00 - R22 667.00 Per Month Job Type: Permanent Sectors: Call Centre Finance Reference: CoordsSA
Vacancy Details
Employer: Credit Repair Australia
Join an established Australian company from the comfort of your home in South Africa! Credit Repair Australia is seeking friendly, confident, and reliable Customer Service Representatives to join our expanding remote team. You will communicate with Australian customers facing debt and credit issues, gather information, answer inquiries, and direct them to the appropriate team members. To apply, please submit BOTH your CV and a brief 30–60 second voice introduction. Follow the instructions below.
What You’ll Be Doing • Make and receive calls from Australian customers. • Ask screening questions and collect customer information. • Assist with customer enquiries, appointment bookings, and follow-ups. • Accurately update information in our CRM system. • Direct enquiries to the appropriate team or consultant. • Handle customer conversations professionally and empathetically. • Participate in remote meetings, training, and coaching.
What We’re Looking For • Experience working in international customer service or call centres, supporting overseas clients (such as Australian, UK, or US customers). • Excellent spoken and written English, with a friendly and professional phone manner. • Strong listening skills, attention to detail, and computer proficiency. • Confidence using CRM systems and following processes. • Respect for confidential customer information. • A reliable, positive attitude and willingness to learn.
Experience in financial services, banking, insurance, debt solutions, or collections is advantageous, though not mandatory.
Work From Home Requirements • Your own Windows laptop (MACs are not compatible with our system) that meets our minimum technical requirements. • A dual-screen setup (two screens, such as a laptop plus an external monitor) to work efficiently across customer systems. • Reliable, high-speed internet (minimum 25 Mbps down/10 Mbps up), preferably with a backup connection. • Your own noise-cancelling headset. • A quiet, private workspace suitable for customer calls. • A setup that allows you to work without interruptions.
Remote workspace, equipment, and internet checks may be part of the recruitment process.
Working Hours – Please Read Carefully
This role supports Australian business hours, so you must be comfortable working overnight and early morning shifts in South Africa. • Rostered shifts may fall within approximately midnight to 1:00 pm South African time, depending on Australian daylight saving. This is an availability window, not a continuous shift. Shifts are generally for 9 hours each. • Availability for rostered Saturdays and Sundays is required. • This is a Full-time 45 hours per week rotating roster role. • Your specific shift hours and roster will be confirmed during recruitment. Please only apply if you can reliably work these hours.
Employment Arrangements
You will work remotely from South Africa, supporting Credit Repair Australia’s Australian operations. Employment, payroll, and local onboarding will be managed through our appointed South African employment partner. Salary is R272,000 (ZAR) per annum, paid monthly.
Recruitment Checks
Shortlisted applicants may be asked to complete identity and right-to-work verification, reference and employment checks, relevant background screening (including police or legally permitted role-relevant credit checks), and remote setup checks.
How to Apply – BOTH Items Required
Email BOTH of the following to [Email hidden - Login to reveal]:
- Your updated CV Include relevant customer service, call centre, or phone-based experience.
- A short voice recording (approximately 30–60 seconds)
In English, introduce yourself and briefly tell us your name, your customer service or call centre experience, and why you would be a good fit. Record on your phone or computer and attach an MP3, M4A or similar audio file. In your email, also confirm: • You have your own laptop, headset, reliable internet, and a quiet, private workspace. • You can work overnight/early morning shifts and weekends.
IMPORTANT: Applications must include both a CV and voice recording to be considered. We look forward to hearing from you!
APPLICATION INFORMATION
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
