Customer Service Representative – Nights Cape Town

📌 OPPORTUNITY OVERVIEW:-TTEC is actively recruiting for a Customer Service Representative – Nights position in Cape Town. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: Not Specified • Educational Background: Matric or equivalent• Industry Focus: Customer / Care• Location Preference: in Cape Town

💼 WHY THIS ROLE MATTERS:-The Customer Service Representative – Nights position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this Customer Service Representative – Nights position, ensure your CV highlights:• Relevant experience matching the Not Specified requirement• Educational qualifications in line with Matric• Specific achievements in the Customer / Care field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

**Job Title: Night Customer Service Specialist** **Company: TTEC**

**Salary:** Market-related compensation **Job Type:** Permanent **Sector:** Call Centre **Benefits:** Medical Aid, Training, Maternity Leave **Reference:** 2392762 Employment Equity Position

**Vacancy Details**

**Employer:** TTEC

Discover an exceptional place for your potential with TTEC's prestigious employment experience. As a Night Customer Service Specialist, working on-site in Cape Town, South Africa, you'll play a pivotal role in crafting and delivering outstanding customer experiences while embracing #experienceTTEC, an award-winning employment experience and company culture. Our employees rave about our remarkable purpose, team, and culture, backed by our Great Place to Work® certification in South Africa!

**What You’ll Do**

If you thrive on assisting others, whether it's swiftly addressing customer inquiries, empathetically consulting on products, or finding resolutions for their issues with a cheerful demeanor, you’ll be instrumental in transforming their experience from merely adequate to truly exceptional.

During a Typical Day, You’ll: - Answer incoming customer communications - Conduct research to provide accurate and timely answers to customer inquiries

**What You Bring to the Role**

• Experience in customer service - Matric/NQF Level 4 (mandatory) and South African citizenship or permanent residency - Basic computer skills, including navigating multiple systems - Accountability for customer interactions by resolving issues accurately while applying and explaining product or service knowledge effectively - A willingness to learn, adapt, and take ownership of responsibilities - Demonstrates reliability through consistent attendance, punctuality, and task completion - Shows empathy by actively listening to customer concerns and responding with understanding and professionalism - Remains helpful and solution-oriented, even in challenging or high-pressure situations - Communicates clearly, respectfully, and positively with customers and team members

**What You Can Expect**

• Transport in accordance with company and client requirements - Support for your career and professional development - An inclusive culture and community-minded organization where giving back is encouraged - A global team of curious, lifelong learners guided by our company values - A comprehensive benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives

Visit [www.mybenefits.ttec.com](www.mybenefits.ttec.com) for more information.

**A Bit More About Your Role**

We’re dedicated to ensuring you have the skills and support to succeed throughout your career. From your first day in training, through personalized webcam-enabled engagement and coaching, to 1000s of free courses supporting your career growth. We recognize that you bring the essential ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You’ll report to the Team Leader and contribute to the success of the customer experience and the overall success of the team.

**About TTEC**

Our mission is to make customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences using our blend of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we communicate with millions of customers daily through various channels. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve by delivering amazing service and technology, along with humanity. We ensure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know that diversity is our strength because it enables us to view things from different perspectives and allows you to bring value to the table in your own unique way.