Customer Service Representative – Nights Cape Town

📌 OPPORTUNITY OVERVIEW:-TTEC is actively recruiting for a Customer Service Representative – Nights position in Cape Town. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: Not Specified • Educational Background: Matric or equivalent• Industry Focus: Customer / Care• Location Preference: in Cape Town

💼 WHY THIS ROLE MATTERS:-The Customer Service Representative – Nights position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this Customer Service Representative – Nights position, ensure your CV highlights:• Relevant experience matching the Not Specified requirement• Educational qualifications in line with Matric• Specific achievements in the Customer / Care field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: Customer Service Representative – Night Shift

Company: TTEC

Salary: Competitive, Market-Related Job Type: Permanent Sector: Call Centre Benefits: Medical Aid, Training, Maternity Leave Reference: 2392762 Employment Equity Position

Vacancy Details

Employer: TTEC

Your potential will flourish within TTEC’s distinguished employment environment. As a Customer Service Representative for the Night Shift in Cape Town, South Africa, you’ll play a pivotal role in crafting and delivering outstanding customer experiences while immersing yourself in #experienceTTEC, our award-winning employment experience and culture. Our employees have affirmed that our purpose, team, and company culture are exceptional, and our Great Place to Work® certification in South Africa stands as a testament to this!

Your Role

Are you driven by a desire to assist others? Whether it’s providing quick answers for customers, offering compassionate product consultations, or resolving their issues with a positive attitude, you’ll elevate their customer experience from ordinary to extraordinary. Throughout a Typical Day, You’ll:

• Respond to incoming customer communications - Conduct research to provide accurate solutions for customer issues

What You Bring to the Role

• Experience in customer service, Matric/NQF Level 4 (mandatory), and South African citizenship or permanent residency - Basic computer skills, including navigating multiple systems - Take responsibility for customer interactions by accurately resolving issues and effectively applying and explaining product/service knowledge - Show a readiness to learn, adapt, and own your responsibilities - Demonstrate reliability through consistent attendance, punctuality, and task completion - Exhibit empathy by listening to customer concerns and responding with understanding and professionalism - Maintain a helpful and solution-oriented approach, even in challenging or high-pressure situations - Communicate clearly, respectfully, and positively with both customers and team members

What You Can Expect

• Transport in compliance with company and client requirements - Support for your career and professional development - An inclusive culture and community-minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - A comprehensive benefits package based on your position, potentially including PTO, tuition reimbursement, and health and wellness incentives

Visit www.mybenefits.ttec.com for more information.

A Bit More About Your Role

We are dedicated to equipping you with the skills and support needed to thrive in your role throughout your career. From the start of your training to individualized coaching and engagement, plus access to thousands of free courses, we’re committed to your career growth. We recognize that your innate caring and supportive nature is the most valuable asset you bring, which will shine through as you assist customers. Our TTEC community will support you as one dynamic, global family. You’ll report to the Team Leader and contribute to the success of the customer experience and the overall team achievement.

About TTEC

Our mission is to make customers happy. Since 1982, we’ve partnered with numerous leading brands to build engaged, satisfied, and profitable customer experiences through a blend of human touch and technology. On behalf of many world-renowned companies, we engage millions of customers daily via calls, messages, texts, and video chats. These exceptional experiences begin with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and commit to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, delivering amazing service and technology while fostering humanity. We ensure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we recognize that diversity is our strength, enabling us to view things from different perspectives and allowing you to bring unique value to the table.