Customer Service Representative – Nights - Fixed Term Contract Cape Town

📌 OPPORTUNITY OVERVIEW:-TTEC is actively recruiting for a Customer Service Representative – Nights - Fixed Term Contract position in Cape Town. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 0 - 1 years • Educational Background: Matric or equivalent• Industry Focus: Customer / Care• Location Preference: in Cape Town

💼 WHY THIS ROLE MATTERS:-The Customer Service Representative – Nights - Fixed Term Contract position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-With 1 year of experience, you're at an ideal point to expand your expertise in Customer / Care. This role offers growth opportunities and skill development.

📋 APPLICATION GUIDANCE:-When applying for this Customer Service Representative – Nights - Fixed Term Contract position, ensure your CV highlights:• Relevant experience matching the 0 - 1 years requirement• Educational qualifications in line with Matric• Specific achievements in the Customer / Care field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: Night Shift Customer Service Representative – Fixed Term Contract

Company: TTEC

Salary: Competitive

Job Type: Permanent

Sectors: Call Centre

Benefits: Medical Aid, Training, Maternity Leave

Reference: 2392765 Employment Equity Position

Reference: 2392765 Employment Equity Position

Vacancy Details

Employer: TTEC

Discover your potential with TTEC’s exceptional employment experience. As a Night Shift Customer Service Representative working on-site in Cape Town, you’ll be instrumental in bringing humanity to business. #experienceTTEC Our employees have praised our amazing purpose, team, and company culture, and our Great Place to Work® certification in South Africa speaks for itself!

What You’ll Do

If you’re passionate about helping others and providing peace of mind, you’ll be tasked with resolving customer issues before escalating to higher levels. Whether it’s quickly answering customer inquiries, providing compassionate product consultations, or resolving issues with a smile, you’ll elevate their customer experience from average to exceptional.

During a Typical Day, You’ll

• Respond to incoming customer communications - Conduct research to provide solutions for customer issues

What You Bring to the Role

• Minimum of 3+ months in customer service - Matric/NQF Level 4 (mandatory) - South African citizenship or permanent residency - Take accountability in customer interactions, accurately resolving issues while effectively explaining product or service knowledge - Basic computer skills, including the ability to navigate multiple systems - Display a willingness to learn, adapt, and take ownership of responsibilities - Demonstrate reliability through consistent attendance, punctuality, and task follow-through - Show empathy through active listening to customer concerns, responding with understanding and professionalism while remaining helpful and solution-oriented, even in high-pressure or challenging situations - Communicate clearly, respectfully, and positively with customers and team members

What You Can Expect

• Transport in line with company and client requirements - Career and professional development support - Fixed term contract - An inclusive culture and community-minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - A comprehensive benefits package including PTO, tuition reimbursement, health and wellness incentives

For more information, visit https://mybenefits.ttec.com/

A Bit More About Your Role

We’ll train you to become a subject matter expert in your field, enabling you to deliver exceptional service through voice, chat, or email interactions. Your caring and supportive nature is crucial and cannot be taught. You’ll also have the opportunity to build great friendships within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. Reporting to the Team Lead, you’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business revolves around making customers happy. Since 1982, we’ve helped companies build engaged, satisfied, and profitable customer experiences by combining humanity and technology. On behalf of many leading and hypergrowth brands, we communicate with millions of customers daily through various channels. These exceptional experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, delivering amazing service and technology while ensuring all employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points, allowing you to bring unique value to the table.