📌 OPPORTUNITY OVERVIEW:-TTEC is actively recruiting for a Customer Service Representative – Nights - Fixed Term Contract position in Cape Town. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 0 - 1 years • Educational Background: Matric or equivalent• Industry Focus: Customer / Care• Location Preference: in Cape Town
💼 WHY THIS ROLE MATTERS:-The Customer Service Representative – Nights - Fixed Term Contract position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTS:-With 1 year of experience, you're at an ideal point to expand your expertise in Customer / Care. This role offers growth opportunities and skill development.
📋 APPLICATION GUIDANCE:-When applying for this Customer Service Representative – Nights - Fixed Term Contract position, ensure your CV highlights:• Relevant experience matching the 0 - 1 years requirement• Educational qualifications in line with Matric• Specific achievements in the Customer / Care field• Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
Job Title: Night Customer Service Specialist - Temporary Contract Company: TTEC
Salary: Competitive Compensation
Job Type: Permanent
Sector: Call Centre
Benefits: Medical Aid, Training, Maternity Leave
Reference: 2392765 Employment Equity Position
Position Overview Your skills are highly valued at TTEC, where we prioritize an exceptional employment experience. Join us as a Night Customer Service Specialist in Cape Town, contributing to the fusion of human touch in business operations. #experienceTTEC Our employees have praised our remarkable purpose, team spirit, and company culture, as reflected in our Great Place to Work® certification in South Africa!
Job Responsibilities Are you enthusiastic about assisting others and ensuring their peace of mind? Your role involves resolving customer issues proactively before escalation. Whether it's providing swift answers, empathetically consulting on products, or resolving problems with a positive attitude, you'll elevate customer experiences from ordinary to exceptional.
Daily Tasks - Manage incoming customer communications - Conduct research to offer solutions and answers to customers
Qualifications Required - Minimum of 3+ months in customer service - Matric/NQF Level 4 (mandatory) - South African citizenship or permanent residency
Skills and Attributes - Take responsibility for customer interactions by accurately addressing issues and explaining product or service knowledge - Basic computer proficiency, including navigating multiple systems - A strong desire to learn, adapt, and take ownership of tasks - Reliable attendance, punctuality, and consistent task completion
Benefits and Expectations - Transport in line with company and client policies - Career and professional development support - Fixed term contract - An inclusive, community-focused organization where giving back is encouraged - A global team committed to continuous learning, guided by our company values - Comprehensive benefits package including PTO, tuition reimbursement, and health and wellness incentives
For more information, visit: https://mybenefits.ttec.com/
Additional Role Insights We will provide training to develop your expertise, enabling exceptional service through voice, chat, or email. We believe you possess an innate quality—a caring and supportive nature—that shines through in customer interactions. You’ll have opportunities to build lasting connections within the TTEC community and advance your career in a dynamic, family-friendly environment. You’ll report to the Team Lead and contribute to the customer experience success and team achievements.
About TTEC Our mission is to make customers happy. Since 1982, we’ve combined technology and humanity to help companies create engaged, satisfied, and profitable customer experiences. On behalf of leading global brands, we communicate through various channels daily. These exceptional experiences start with you. TTEC is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and are dedicated to building a diverse and inclusive workforce that respects and values different cultures and perspectives. We strive to create an environment where all employees feel valued, included, and comfortable being their authentic selves at work. As a global company, we recognize that diversity strengthens us by offering unique viewpoints and perspectives.
How To Apply
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
