Tables Dealer Western Cape

BRIEF DESCRIPTION:-

The Tables Dealer role involves serving as the primary customer service representative for casino table games, managing gameplay, processing transactions, and ensuring compliance with company and regulatory standards. Key requirements include a Grade 12 qualification, prior customer-facing experience, and specific gaming industry experience, along with skills in dealing table games and handling cash.

Job Title: Tables Dealer Company: Sun International

Position Overview

You will serve as the primary customer service representative for casino table games, ensuring top-notch service on the gaming floor in compliance with company policies and regulatory standards.

Job Responsibilities

Preparation Tasks

• Inspect gaming area, tables, and float to confirm readiness for play. • Verify the functionality of operating equipment before the shift, including shuffling machines, cards, and chips. • Maintain cleanliness in your designated section or station. • Report and follow up on any equipment faults or defects.

Gameplay Management

• Manage the relevant table games (blackjack, poker, Punto Banco, baccarat, American roulette, or other games as per business unit needs). • Process all player transactions, including bets and payouts, with cash and chip handling. • Deliver clear and precise game commentary. • Monitor and report guest play and actions on the Casino system, as needed. • Inform inspectors about game-related information and escalate any suspicious betting patterns or underage gambling.

Opening and Closing Procedures

• Conduct dealer-to-dealer and/or inspector handovers. • Perform cash-ups and reconcile float at the end of the shift. • Report and explain any variances in the float. • Secure and transport float as required.

Customer Interaction

• Engage warmly with guests, welcoming and greeting them with a friendly demeanor, and ensuring respect at all times. • Offer professional service standards and relevant solutions while interacting with guests. • Identify and understand customer preferences. • Educate customers about business unit facilities, products, and current promotions. • Resolve customer complaints, requests, and suggestions, escalating issues when necessary.

Job Requirements

Minimum Qualifications (Education and Experience)

• Grade 12 or equivalent national qualification in gaming operations. • Prior experience in a customer-facing role. • 1 year of experience as a Tables Dealer. • 1 year of experience in the gaming industry. • Demonstrated competence in all requirements, including the ability to deal blackjack and roulette, and participation in a practical Dealing School.

Work Conditions and Special Requirements

• Ability to work shifts that meet operational needs. • Working in a smoking environment. • Physical mobility to move around as required, including with the use of aids. • Full visual acuity, with the ability to discern colors. • Manual dexterity to handle chips and cards with both hands. • Relevant certifications, accreditations, registrations, and licenses. • Meet the requirements for a gaming license.

Skills and Competencies

Core and Personal Behavioural Competencies

• Problem-solving. • Information gathering (listening, asking questions). • Customer interaction. • Conflict resolution. • Checking and following instructions. • Emotional resilience. • Honesty in cash handling. • Presentable appearance. • Technical Proficiency Competencies • English verbal communication skills. • Numerical skills (large number calculations). • Ability to deal table games including roulette and blackjack. • Use of Gaming Tables equipment – chip handling, chipping machines, shuffling machines. • Betting procedures. • Compliance procedures and regulations. • Basic responsible gambling principles. • Basic computer skills.