Administrator: Dealer Warranty - Multi Roodepoort Roodepoort

Salary: Market Related Job Type: Permanent Sectors: Admin Automotive Reference: 197290 Job Type: Permanent Sectors: Admin Automotive Reference: 197290 Sectors: Admin Automotive Reference: 197290 Reference: 197290

Employer: Motus Corporation

Position Overview The purpose of the role is to prepare, review, process and submit warranty claims to the manufacturer in line with standard operating procedures and OEM requirements. Ultimately, the role of the Warranty Clerk is to ensure that all warranty claims are handled efficiently and effectively, ensuring customer satisfaction and adherence to company standards. The Warranty Clerk will communicate with customers and manufacturers on an ongoing basis, must be well-versed with warranty terms and conditions, and must demonstrate excellent problem-solving skills.  Specific Role Responsibilities:Receive and review warranty claims from customersVerify the validity of all warranty claimsProcess warranty claims in a timely mannerCoordinate with manufacturers/OEM's and service technicians regarding warranty issuesMaintain records of all warranty claims and their statusCommunicate with customers regarding the status of their warranty claimsEnsure adherence to company policies and procedures in processing warranty claimsAddress customer inquiries and resolve any warranty-related issuesProvide excellent customer service Qualifications, Skills and Experience Required: Minimum of 3 years’ experience in warranties and costing. Renault warranty experience preferable. Relevant prior experience in a retail motor dealership environment is essential. Proficiency in MS Office and warranty administration systems (DRIVE)A minimum of Senior Certificate (Grade 12)Valid drivers license and safe driving record. Skills and Personal Attributes:Communication skills in English (read, write & speak). Interpersonal ability; working with people, building relationships. Costing & financial literacy: able to understand relevant financial concepts, apply reasoning and do relevant calculations. Warranty administration proficiency, well-versed with manufacturer (OEM) terms and conditions. Meticulous; able to deliver consistently high levels of accuracy and attention to detail. Attention to detail and accuracyCustomer service skillsStrong organizational and multitasking abilities; able to create structure. Takes initiativeProblem solvingResolving conflictFollowing instructions and proceduresAbility to work under pressure and handle multiple tasks, prioritizing according to urgency and importance.