Assistant Security Manager Western Cape

You’re one of the people who makes sure Mama feels safe, secure and free to be herself  As our Assistant Security Manager, you’ll help lead the security operation across the hotel, protecting our guests, team members, property and Mama’s unique atmosphere. You’ll be visible, calm and confident — keeping standards high without ever losing the warm, welcoming spirit of the brand. You don’t just manage security — you create peace of mind.

Safety & Security Guardian

Support the Security Manager in overseeing the day-to-day security operation across the hotel Ensure the safety and security of guests, team members, visitors and hotel assets Maintain a visible and reassuring security presence throughout the property Monitor security risks and take proactive action to prevent incidents

Incident Response Expert

Respond quickly and professionally to security incidents, emergencies and guest concerns Lead or support emergency response procedures when required Investigate incidents and prepare accurate reports and follow-up actions Liaise with local authorities and emergency services when necessary

Team Leader & Coach

Support, guide and motivate the Security team Allocate duties, monitor performance and ensure appropriate coverage across shifts Coach team members on security procedures, guest interaction and emergency response Help build a professional, alert and service-minded security culture

Security Systems & Surveillance Pro

Monitor CCTV, access control, alarms and other security systems Ensure security equipment is operational and issues are escalated promptly Monitor access to restricted areas and ensure appropriate controls are maintained Review security logs and reports to identify potential risks or recurring issues

Risk & Prevention Champion

Conduct regular security inspections and risk assessments Identify vulnerabilities and recommend practical improvements Support the implementation and review of hotel security procedures and SOPs Ensure key control, lost & found, access management and incident reporting procedures are followed

Collaboration Champion

Work closely with Front Office, Housekeeping, Engineering, F&B and People & Culture Support departments with security advice and risk prevention Balance security requirements with Mama’s relaxed, guest-focused atmosphere Build strong relationships with colleagues while maintaining professional boundaries

Compliance & Standards Guardian

Ensure compliance with local legislation, hotel policies and health & safety requirements Support regular security drills, emergency preparedness and training Maintain accurate security records, reports and documentation Assist the Security Manager with audits, inspections and investigations

You have strong hotel security experience, ideally within lifestyle, luxury or high-volume hospitality  You have previous supervisory or leadership experience within a security operation You’re confident managing incidents calmly and professionally under pressure You have strong knowledge of security procedures, emergency response and risk management You understand CCTV, access control and other hotel security systems You’re observant, proactive and naturally alert to potential risks You’re confident leading and developing a diverse team You have strong communication skills and can work comfortably with guests, colleagues and management You’re professional, discreet and trusted with sensitive information You can balance security, safety and exceptional guest service You thrive in a fast-paced, energetic environment and are happy to be hands-on 

Pre-opening experience? Big plus  Experience with lifestyle, luxury or design-led hospitality brands Strong knowledge of local security regulations and emergency procedures First Aid / Fire Safety / relevant security certifications Experience working with police, civil defence or other local authorities You’re calm when things get complicated and always think one step ahead You bring Mama energy — confident, approachable, switched-on and ready to protect the people and place you’re part of