Key Purpose
To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.
Key outputs
The successful applicant will be responsible for but not limited to the following job functionsServicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved Servicing our members in a customer centric way to ensure that we live by our service principles Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood Achieving and exceeding key performance metrics relating to service delivery
Competencies and Skills
Behavioural CompetenciesDelivering results and meeting customer expectations Deciding and initiating action Analysing Resilient Following instructions and procedures Coping with pressure and setbacks Working with people Relating and networking Presenting and communicating information Persuading and influencing Learning and researching
SkillsExcellent verbal and written communication skills; Excellent administration skills; MS Office and PC literate Time Management
Personal Attribute and SkillsCustomer Centric Empathetic
Education and Experience
EducationMatric with Mathematics or Accounting minimum of 50% and above. Having a achieved a minimum of 50% in English in Matric Basic MS Office Skills
ExperienceAt least 12 months working experience in a customer services environment
Advantageous
The Business Writing Skill
APPLICATION INFORMATION
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
