CRM Front Desk Assistant Johannesburg

📌 OPPORTUNITY OVERVIEW:-Divercity Group of Companies. is actively recruiting for a CRM Front Desk Assistant position in Johannesburg. This is an excellent opportunity for professionals in the Real / Estate sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 0 - 1 years • Educational Background: National Diploma or equivalent• Industry Focus: Real / Estate• Location Preference: in Johannesburg

💼 WHY THIS ROLE MATTERS:-The CRM Front Desk Assistant position is an important role within the Real / Estate sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-With 1 year of experience, you're at an ideal point to expand your expertise in Real / Estate. This role offers growth opportunities and skill development.

📋 APPLICATION GUIDANCE:-When applying for this CRM Front Desk Assistant position, ensure your CV highlights:• Relevant experience matching the 0 - 1 years requirement• Educational qualifications in line with National Diploma• Specific achievements in the Real / Estate field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Real / Estate sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: CRM Front Desk Support Specialist Company: Divercity Group of Companies

Salary: Market-related

Job Type: Permanent Sector: Real Estate Sales Reference: 206561 Employment Equity Position

Vacancy Details Employer: Divercity Group of Companies

Job Title: CRM Front Desk Support Specialist

Location: Johannesburg (CBD)

Position Overview

The CRM Front Desk Support Specialist will provide comprehensive Customer Service and Administrative assistance for the CRM department, supporting both internal and external customers.

Key Responsibilities

Customer Service: - Greet and assist walk-in tenants, offering advice or escalating queries as required. - Answer incoming calls using the Ithemba CRM greeting, help tenants, and transfer or escalate calls when necessary. - Facilitate tenant queries by emailing appropriate staff on behalf of tenants in a timely manner. - Ensure a tidy entrance and reception area at the end of the business day. - Conduct daily walk-by evaluations to maintain the tidiness of the entrance and reception.

Administrative: - Assist with fingerprint enrolment by guiding tenants and verifying information against CRM systems. - Help tenants with payments, ensuring correct tenant codes and amounts are accurately recorded. - Guide tenants through the notice to vacate process, verifying details against the CRM system. - Scan and email completed documents to create tickets for tenants. - Maintain records of fingerprint enrolment forms and payment slips, submitting weekly reports. - Send the vacancy schedule to relevant departments on a daily basis. - Handle management and staff ad hoc requests, preparing necessary reports.

Qualifications and Experience: - NQF level 4 qualification is essential. - Minimum of 6 months of experience in office reception, customer service, or a similar role is required.

Competencies: - Customer Service - Administration - Service delivery - Written and verbal communication - Problem-solving - Intrapersonal skills - Interpersonal skills

Why Join Ithemba Property Management?

At Ithemba Property Management, we are more than just a property management company—we are a purpose-driven team committed to building thriving communities, empowering individuals, and driving meaningful innovation in the property space.